Donna Eye Clinic And Optical

The Doctor is Great. He is attentive, answered all my questions. My ONLY grief is his front office staff. They are Not the friendliest and helpful personnel. I can understand that they are busy and at times full of patients but common courtesy and friendliness Go a Long Way. They can learn from the Kiezen office staff, smiles and a friendly attitude makes an individuals visit more pleasant. The Office Manager is Good and very helpful, it's just the front office staff that Needs working on......

Waiting 1 hours as a walk in just to be told that my insurance doesn't cover. I understand they might have different protocols and standards of seeing patients but BEFORE a patients is Waiting for a whole hour, maybe first make sure their insurance is covered first. I was told by my insurance it is covers but I guess not. Rude, not very professional staff.

The doctor himself if awesome. But the rest of the staff is horrible! I took my daughter and waited 4 hours to be seen, we have medicade and I thought it was weird they still made me pay a $35 fee and we were told we wouldn't be seen if we didn't pay that and it was not covered by insurance. Not sure what scam is going on but I dont recommend this place.

Dr. Himself Was very informative patient and explained everything thoroughly. Learned a lot about my eyes, eye health, supplements and different lense options. No issues with running my insurance everything “flowed” even though I was a walk in. Thanks again.

Placed an official complaint with front desk, had called a week prior to set up an appointment for my kids, I was called twice on the day of the appointment to confirm, once I was at the office after filling out all paperwork was told that I only had one appointment and if my other children wanted to be seen it was a 1-2 hour wait. On top of this after telling them it was ok I would only get two seen, they took in a lady and her daughter that had their appointment 40 minutes after mine because the DR. Knew them and came to greet them when they arrived. Super horrible experience.