I am thoroughly disappointed and appalled by the level of unprofessionalism displayed by your front desk staff. I called with a simple, routine request: to have a prescription faxed and later corrected. Instead of receiving the courteous, efficient service that every patient is entitled to, I was repeatedly interrupted, dismissed, and hung up on not once, but twice. Let me be very clear: this is unacceptable. As a paying patient, I have rights that are not optional, rights that are protected by law, and rights that should be honored by any healthcare facility that claims to operate with integrity. Your receptionist was not only rude but clearly overwhelmed or unwilling to fulfill her basic responsibilities. If patient care is secondary to whatever else she was prioritizing, then perhaps this profession — which is rooted in compassion, diligence, and trust is not the right fit for her. Let’s not forget: the Hippocratic Oath exists for a reason. If healthcare is not a priority at your facility, you should not be in this field. Period. I am a woman with the education, experience, and awareness to recognize malpractice, patient neglect, and plain disrespect when I see it and I will not tolerate it. Furthermore, I recommend your staff brush up on the Patient’s Bill of Rights particularly the right to be treated with dignity, to receive accurate information, and to access proper communication without hostility or delay. The behavior I experienced falls far below that standard, and I will be documenting and reporting it accordingly. I wouldn’t recommend your practice to anyone and certainly not to a dog. Do better.
