Dr. Jennifer Kao & Associates

Dr. Kao was our eye doctor many years ago maybe like 20+ years ago when she was on Lundy Ave. Then we moved and started seeing a different doctor. Now my mom decided to go back to this clinic again because they take Medical-Medicare. One thing we didn’t like is that just to go select glasses or pick up ready glasses, you need an appointment. When we walked in with a prescription from my mom’s eye specialist to pick out glasses, the front desk staff gave us attitude and told us they don’t take walk ins even to select glasses. The glasses for medical/medicare were not a lot. They have men’s, women, and kids in one box. Sorry not too many options to choose from. Dr. Kao is awesome, that’s why we went back, but I feel like she should hire friendly and welcoming staff. Thank you.

Always a great experience with Dr. Lisa Lin. She is patient, friendly, and asks lots of questions to get an understanding of my vision. Docking a star for the experience with the front desk staff. They gave me a look when I don’t want to purchase contact lenses from the office or pay extra to change to a new type of lens. Of course there is no pressure to purchase from here, but it makes me feel bad when I don’t. Nonetheless, I’ve continued to come here yearly for my annual check up and don’t have plans to change offices.

Dr. Kao is the best O.D. I have ever seen in Bay Area. After visiting Dr. Kao around 20 years ago, I have never switched to another O.D. My myopia is very poor and complicated. Dr. Kao patiently checks my vision and prescription each time, and give me the best vision and acuity. I highly recommend Dr. Kao, especially to those people with high myopia.

Poor service. Multiple delays after arriving for scheduled appointment. Did not offer compensation or reschedule for wasted time. Ended up walking away from a pre scheduled appointment with no tests conducted or consultation with any specialist.

AVOID AT ALL COST Like the other reviews, I had the same experiences at this optometrist. Me and my relative made our appointment and got our prescription and glasses as our insurance had this place. Inexperienced optometrist lacking skills and she was very rushed. Other than that, everything was fine during the whole visit until we got our classes. Both our prescriptions were way stronger than needed and we went back for adjustments. We made an adjustment and got our new glasses back and it was completely the same, and went back for adjustments again. The optometrist told my relative it was the lowest prescription already and that there’s nothing else I can do and that’s all that. With the new adjustments, there was no change in anything, still the same dizziness and level of uncomfort. I’ll be avoiding this optometrist from now on.