Epic Vision Eye Centers Of Smithville

I just wanted to share how happy I was with the service I received. I have a very difficult prescription. Dr. Adkisson was extremely professional, and I did not have to return asking for adjustments as I have had to in the past.

I came in for the first time a few weeks ago and the service was excellent. The receptionist was kind and quickly got me checked in. The technician was also friendly and let me know what each machine was used for. Dr. Lamas was wonderful and extremely thorough. I've been wearing glasses for over a decade and contacts for over 5 years and have gone to different optometrists in the KC area. My experience with Dr. Lamas surpasses all previous experiences I've had at different eye centers. She listened to my concerns, answered any questions I had, and made sure I had the perfect prescription. 10/10 would recommend!!!

I had a great experience when I went to have my vision checked. I was happy with everyone that I worked with to get my new glasses. They were polite, friendly and a pleasure to work with.

We have been patients for several years now - everyone from the front office staff to the doctor have been incredibly kind and helpful.

My husband and I have been patients of this clinic for nearly 20 years--when Dr Anderson started it. They have gotten progressively worse. A few years ago, they were supposed to call when our glasses came in. 3 weeks later, I called and guess what--they were in but they never called us to let us know. Their paperwork showed they had tried multiple times to call--the phone numbers were correct, someone was lying. And this last visit is the absolute last straw-we will be going somewhere else from now on. We paid for our glasses at the visit, not a problem. I went over multiple times the level of progressives we wanted, the Dr even came out and reviewed it. We left thinking "wow, that wasn't nearly as expensive as in the past". Since then they have called twice over 2 days, each time saying there had been a mistake and each time the price was now more. I get mistakes happen, and paying the difference is no problem. But what I cannot accept is they want us to pay before they send them off to be made. This was their mistake and they won't even try to make it right, instead it is acceptable for them to inconvenience us for their repeated mistakes. We do not live in Smithville and we work and travel for work, our appointment was on a Saturday morning because we cannot get there during the week, and now we have to wait an additional week before our glasses are sent off. We have never not paid, in fact we actually had a credit on our account at the time of this visit. Extremely poor customer service and we will never be going back.