My husband and I have been patients of this clinic for nearly 20 years--when Dr Anderson started it. They have gotten progressively worse. A few years ago, they were supposed to call when our glasses came in. 3 weeks later, I called and guess what--they were in but they never called us to let us know. Their paperwork showed they had tried multiple times to call--the phone numbers were correct, someone was lying. And this last visit is the absolute last straw-we will be going somewhere else from now on. We paid for our glasses at the visit, not a problem. I went over multiple times the level of progressives we wanted, the Dr even came out and reviewed it. We left thinking "wow, that wasn't nearly as expensive as in the past". Since then they have called twice over 2 days, each time saying there had been a mistake and each time the price was now more. I get mistakes happen, and paying the difference is no problem. But what I cannot accept is they want us to pay before they send them off to be made. This was their mistake and they won't even try to make it right, instead it is acceptable for them to inconvenience us for their repeated mistakes. We do not live in Smithville and we work and travel for work, our appointment was on a Saturday morning because we cannot get there during the week, and now we have to wait an additional week before our glasses are sent off. We have never not paid, in fact we actually had a credit on our account at the time of this visit. Extremely poor customer service and we will never be going back.
