Eye Care Of Iowa-West Des Moines

Love this place! I had an emergency and I needed contact lenses badly. I tried various places in the area, but they all seemed to want to find a way to make more money off me given my urgent circumstance. They wanted to charge me for services that I did not need, or I felt were too excessive. But not this place. When I called, I felt like they genuinely cared and listened to all my concerns. They worked fast and came up with a solution immediately. As soon as I pulled up, the staff made me feel at home and had everything prepared already when I gave them my name. I felt like they took my urgency seriously and I genuinely felt cared for. I do not regret coming to this place. They have the best staff and the best doctors!

I had my first eye exam in a few years here and Dr. Evans was amazing. He was patient and answered every question I had about my eyes. I was thoroughly impressed with how efficient the staff were and love my new glasses!

Terrible! Iowa Care of Iowa doesn’t care. I tried to place an order on Wed for contacts for my son. I forgot our eye ins changed and I didn’t have to current eye ins. So I then call today Thursday and as they were going to order contacts I need to pay the whole cost before they ran it through insurance. I was then told I couldn’t place an order bc I talked to the office when it was open(on wed and not open on Thur). And bc the office started the order I couldn’t finish my order. Oh well time to start a search for a new eye dr. Seriously never had to pay the whole amount to order contacts or glasses. Usually it’s like 10-20% to get the order started.

This was our first time visiting here and both my wife and I were very satisfied with the doctor we had and the staff was so polite and helpful. Our visit was very thorough and we did not feel rushed at all. The only thing is I wish that they offered more frame options. They do have a decent selection and I think that the space may limit this for them. Overall positive and not really a big deal we were both able to find frames that we are happy with. I would highly recommend this place to anyone.

Disorganized and Frustrating Experience I went to this clinic for what should have been a routine contact lens exam, but it turned into a frustrating and costly ordeal. Dr. Evans insisted on repeating a full set of tests that I had already undergone the previous month for my cataract surgery. Despite informing him of this and providing documentation, the test were redone. I was shocked when the bill came to over $700. When my trial contacts finally arrived, I couldn’t see properly with them—my vision was noticeably worse. I returned to the clinic, but Dr. Evans was unavailable, so Dr. Harper saw me instead. He seemed confused about why I had been given my prescription and ordered a new set of contacts. That meant another week of waiting—now two weeks without usable contacts. At this appointment, I also raised concerns about the excessive charges and reminded them that I had already submitted paperwork from my previous doctor. I spoke with the “office manager”, who admitted she was new and said that since the clinic had been taken over by a new company, these types of issues were happening frequently. She could not do anything about the charges. She would send them up the ladder. I also needed to resubmit documentation, as they could not find the originals. When I called to follow up, the “office manager” had no answers and hung up when questioned further. When I called back, she was “out for the rest of the day.” The next day I was told they would issue a partial refund—but it would take 4 to 6 weeks to process. While I appreciated the partial refund, the timeline is unreasonable. My third set of contacts arrived last week. I gave them a fair test—wearing them at different times of the day—but they still didn’t work. I couldn’t read, do puzzles, or even drive safely. At this point, I had been without proper contacts for four weeks and my options to get in with a doctor were limited. Dr. Evans was unavailable. Dr. Harper was busy, and then, he would be out of town. I have tried to be patient and work with this clinic, but this experience has been so frustrating. The staff seemed unprepared, the communication was poor, and the lack of customer service was mind boggling. While I don’t blame the support staff for the clinic’s disorganization and lack of training, I do hold the doctors and management accountable. I cannot recommend this clinic and will be seeking care elsewhere.