I have only been to this doctor twice and honestly my review/complaint is not with the Doctor himself, it’s more with the receptionist Diane. I had called to make an appointment for an eye exam since I was a previous patient there. When I was asked if my insurance was the same, I stated I had new insurance. I was asked what plan I had and when I gave that information I was told, “okay I will figure out if you’re covered, no worries”. Appointment was scheduled for the following week and when I arrived, I offered to give my insurance card in which I was told “no need I got it all set!” Doctor comes to get me and notices that the year on my birthday was about 40 years older than what I really am so he had it fixed. Exam goes great, only takes about 10-15 minutes but I am then waiting at the front desk for over half an hour due to Diane making small talk, answering the phone, and doing other things. All I needed was to order my contact lenses, pay for the visit and have a copy of my prescription printed out. A few minutes of chatting was okay but her topic of conversation regarding “autism and adhd not being a real thing” was pretty inappropriate in my opinion. So finally I left, and about 10 minutes before the business was closing I received a call from Diane. She goes “you’re not gonna believe this, there’s another person with the same exact name and birthday as you but 40 years older”. Remember how the doctor caught that earlier? Well, she had pulled up the wrong person and rang that woman’s insurance benefits under my name and since the birthdays didn’t match it obviously didn’t work so she was unable to order my contacts. So I was told that I needed to order my contact lenses myself and file a refund request through my insurance since they were an out of network doctor. I asked why that information wasn’t checked before I left the office so we could’ve avoided this and I was told “well it’s your responsibility to see if you’re covered and you’re saving more money doing it this way anyway. You didn’t give me your member number for your insurance”. I said, “I offered that information to you at least twice while making this appointment as well as when I came to my appointment”. My husband was not happy with her lack of ownership in this issue and when he called to get more information, she told him “you’re a very rude person and you’re not welcome back here now”. She also changed the date on my prescription that shows an expiration date one month after when it’s supposed to be a year, so I ended up having to go to another doctor and have another exam done after already paying for one there. So, I wouldn’t waste your time here unless you feel like dealing with someone who can’t multi task and doesn’t take accountability when they screw up.
