Located at 1002 SE National Dr in Ankeny, IA, Eye State Optometry is an eye doctor and optical shop serving the Ankeny area. The practice offers both eye exams and eyewear, which means prescriptions can be filled without a second trip. Listed services include comprehensive eye exam, contact lenses, contact lens fitting and sports & safety eyewear. Davis Vision and Superior Vision are among the 3 vision plans accepted. Care is provided by Mallori Phillips, OD. It is open 1 day a week. Walk-in visits are welcome. Call (515) 500-6973 to confirm hours and coverage before you visit.
Services not listed are not offered at this location.
| Tuesday | 9:00 AM – 5:00 PM |
Currently closed. Times shown in America/Chicago. Holiday hours may differ.
If I could give them ZERO stars I would. Dr Baily has been an eye Dr. For many many years. I was trying to get RGP lenses. I had two pairs of contacts made. I couldn't see through either pair. I went to vision 4 less. The Dr. did my eye exam and told me how could that Dr. Who has worked 30+ years Prescribe these lenses to you. The lenses Dr. Baily prescribed were to steep for my eyes.
Today I called in to verify my prescription, I requested it to be extended from my last visit. Upon calling I was told that the extension was not placed. I Informed the rep that the doctor said he would be extending it for me at that time.. The vison center manager would not let me as the client speak to the doctor himself to explain the honest mistake. All other staff members were pleasant at the time of visit, And for the Dr. However, I am very disappointed from the customer service I received today from the Vison Center's Manager Tammy, also the fact the Dr. did not honor what I requested from last visit, and with any of my concerns of my prescription or vision. Pleasant does not always mean good customer service. The more I think, he really didn't care, because at other times, Doctors will take the time to contact a client.
Called to make an appointment, am informed they are only available Friday and Saturday. I said it would work great if there is an opening today (SAT). Sorry, doc not in today as there were no scheduled appointments... This is really how you run a business? Only available 2 days a week but go home early because it's slow!!!
Made an appt a week ago on the 12th for today, the 18th, and they could not find my appt. When trying to rebook, they said they could not look me up by history with them. Also, when trying to figure out if I did make an appt last week, they tried to suggest Altoona, (which I have never been to) but they disreguarded me and went ahead and placed a phone call to Altoona walmart Vision, to just confirm... and the person there said i didnt have an appt with them.
Belma helped me pick out my new glasses. She was very nice, pleasant customer service. I ordered the glasses on Friday after work and she called me Monday after work to let me know they were ready to be picked up!
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