Honestly, I wish I had read the reviews before going here. I went Saturday for my eye exam, the optometrist was one of only 2 people that were professional. The young girl that assisted me was also very sweet and she was still learning so I absolutely understood. The one Caucasian young guy that was supposed to be training her was so rude, quite frankly, I was appalled at the way he kept talking to her as if she was an idiot incapable of learning. My mom and I truly felt for her because I know she was embarrassed and I was as well for her. I stated what I wanted yet that young guy kept adding on additional things and he was lying about what each item cost, that was a red flag. When he walked away, I told the young lady that I didn’t want all of that and she already knew because I had told her I didn’t want anything extra and when she tried to tell him that I told her what I wanted or didn’t want, he cut her off and spoke over her! He then appeared to have an attitude because I took off the items I already had said I didn’t want. Fast forward to today, I arrive to pick up my glasses, it was busy but it’s spring break. I entered the building, there was no greeting or any acknowledgment that I even walked in the door. This is my first time picking up glasses from this establishment so I was not sure what to do and there was nowhere to sit. Another woman and her child walk in and cut in front of me, I let them know I was waiting, (she was a real peach with her horrible attitude) it wasn’t until that point that I was acknowledged. Eventually, a lady comes over to ask me for my info to get my glasses. At this point, the young boy from Saturday gets up and leaves the people he was working with to go assist the lady behind me who happened to be Caucasian and he gives me this smug look in the process. By this point I was so upset and uncomfortable, I didn’t want me glasses adjusted or anything, I just wanted to leave. I will not ever return and my mom, who was scheduled to come in for her appointment has decided to cancel and go somewhere else. This location is so unprofessional. First impressions matter and this location failed tremendously. Honestly, 1 star is even too much. I also feel I was ripped off. I have VSP and per my VSP app, I had $130 towards the cost of my frames and when I mentioned to the young boy that it didn’t sound right that my VSP was only offering $70, I was dismissed. So I will be contacting VSP and if they confirm that it was indeed $130 and not $7, I will be taking this as high as I need to.
