Eyestyles

I went in here a few weeks ago to have my glasses tightened and adjusted which I did not even buy here, and the ladies who helped me were phenomenal! Best of all, they did it for free!! They were so sweet, courteous, and friendly that we ended up chit chatting together for several minutes. They’re truly some of the nicest customer service people I’ve ever met. The aesthetic and decor inside is pleasing, and they actually care about your comfort and well-being while waiting in the office. I would definitely come back here for all of my glasses needs. Thanks again, girls, for being such lovely people. :)

Over $200 for a basic exam AFTER INSURANCE! And they conveniently never mentioned the price. Might be a good place to go if money is no object. As a poor working person, though, I would avoid them.

I’ve had a lot of bad experiences with healthcare providers and navigating my insurance, especially with vision care. My experience here has been amazing, Charlene and all the staff are extremely professional, friendly, and knowledgeable. They do such a good job of understanding my insurance and explaining it to me.

I have been to this eye clinic before. Last year they told me they didn't take my insurance after my exam so I didn't get glasses. It's been a busy year so this year, not remembering which insurance they didn't take (I have 2 vision insurances, one through my work and one through my wife's work) I called them to check before the appointment. I was told they do take my insurance, and they apologized for the confusion the year prior. I was also told they would call me prior to the appointment if there was anything wrong with my insurance. When I get there, they don't even have my insurance listed. When I tried to get it added, I was given a 5 minute lecture on the difference between medical and vision. It was quite insulting. Once she realized I knew what I was talking about and I did, in fact, have two vision insurances, she said my personal one was a lesser copay of $5 instead of $10. I was also told I could use both insurances for the frames. So, I agreed and went forward with the exam. After the exam, they even went as far as printing both insurance coverages and comparing using a post-it note to help me decide which insurance to use. Because, actually, I could only use one insurance, not both like they had claimed an hour earlier. They were going to charge me $345 after insurance. I chose not to get glasses again and thought about my interaction. I shouldn't have had a co-pay on my insurance, and it was bugging me. So the next morning, I called my insurance company and spoke with them about my benefits. The customer service rep called Eyestyles regarding my $5 copay charge, and she was told by the front desk that they didn't use my insurance because it is out of network and they used my wife's insurance. Which would have been fine if it was what they told me. We spent at least 20 minutes just talking about insurance when I was there, and I was told they take my insurance and that we were using it. This place is crazy expensive, and dishonest when it comes to your co-pays and insurance. There are plenty of other places to go.

I slightly bent my 6+ year old frames and stopped in to EyeStyles in the hopes that they might be able to fix them. Within just a few minutes of coming in, I was already on my way with a fixed pair of glasses. Even though I didn’t purchase the frames at their location, they were incredibly kind and helpful and didn’t even charge me. Highly recommend!