Franklin Park Vision

I recently went to Franklin Park Vision and purchased a set of glasses. Everyone in the whole place were professional and personable. I had explained that I had lost my glasses and was in Dire need. They were kind enough to put a rush job on my order. I really like the feel and look of my new glasses. As long as I'm in Toledo You have my business and any referrals. Thank You!

Extremely Disappointed -I had a truly frustrating and costly experience with Franklin Park Vision that I feel obligated to share. In December 2024, I ordered two pairs of glasses from them--one regular and one prescription sunglasses. From day one, the regular glasses gave me blurry vision in my right eye. Strangely, the sunglasses--using the same prescription--were crystal clear. When I brought this up, I was told "it's because they're sunglasses," which made absolutely no sense. Franklin Park insisted I get a second eye exam before they'd redo the lenses. I returned to my original optometrist at Costco, and the prescription was "virtually" unchanged. Franklin Park remade the lenses. Unfortunately, the second pair still didn't work. I couldn't see properly out of the right lens and wearing them made me dizzy. I gave up and went back to my old glasses just to function. Eventually, I returned to Costco and explained everything. They tested the Franklin Park lenses and confirmed that the right lens was defective. Rather than spend another $439 at Franklin Park to try a third time, I had Costco replace the lenses in the same frames for just $187.99. In two weeks, I had glasses that worked perfectly. I returned the defective lenses to Franklin Park on March 26, 2025, and requested a refund. What followed was months of delay and avoidance. They sent the lenses back to Shamir--the very manufacturer that made them--for "analysis." Not surprisingly, Shamir said their own lenses were fine. Franklin Park then denied my refund based on that non-independent review and even suggested I ask Costco for compensation--despite the fact that Costco fixed the problem Franklin Park couldn't. Adding insult to injury, Franklin Park dragged this process out beyond 120 days, conveniently past the window in which I could dispute the charge with my American Express card. It felt like a stall tactic to avoid accountability. I spent over $700 trying to get a working pair of glasses, and Franklin Park Vision failed me--twice. The service was dismissive, the follow-through poor, and the outcome unacceptable. I would never recommend this office to anyone, and I'm disappointed that a business would treat a patient this way.

I have always gotten excellent service when I visit from everyone there I would highly recommend!!

Dr. Andrea Prinstein, Lisa, and everyone else at FPV are awesome. I love the quality of their work, the selection of frames, and the hours they are open. My daughter has missed appointments and they have worked her in even though they are busy. They are super easy to work with and really do care about their patients. I highly recommend them!

Dr. Prinstein truly cares about her patients. She makes sure that my glasses and contacts meet my needs so that I can be successful at work and every aspect of my life. Lisa Burns is so helpful with picking out the perfect pair of glasses for each individual and goes the extra mile to make sure that I have everything I need. Highly recommend this place to all my family and friends!