Georgia Eye Associates

I absolutely love my new glasses! Mistin is the best optician I’ve ever had the pleasure of working with. Her customer service is impeccable, and she goes above and beyond to ensure that you’re well-informed throughout the entire process. Dr. Kim’s expertise in my prescription is truly remarkable, and I’m confident that I’ll continue to receive exceptional care at Mistin’s optometry clinic.

Very pleasant staff. From the beginning to the end. Doctor Kim was very informative throughout the exam process. And might I add the eyeglass selection for a private doctor’s office is superb! Their selection of designer frames are just as nice as a LensCrafters and affordable. Best place for eyes in Braselton.

Dr. Kim and her staff are efficient, professional, and thorough. The office is clean, tidy, and organized. I got in and out quickly and had a pleasant experience.

Having worked in eye clinics myself, I am appalled by the behavior here. There is an unmistakable bias—if you are of a different ethnicity, you are treated like an inconvenience. The poor service started at the front desk, where I was completely ignored and had to initiate the greeting. When the doctor entered, she mumbled an introduction without making eye contact and went straight to her computer, treating the exam as a burden and rushing through it. The optician, Mistin Douglas, was downright rude and obnoxious. When I asked a clarifying question, she responded with attitude because she had to explain herself. To top it off, she attempted to significantly overcharge me for my glasses by completely misapplying my insurance benefits. Word of advice: Always check your insurance portal and review your benefits before paying. See the exact billing errors below. Explanation of how they overcharge: 1. The Frame Retail Price: $250.00 Plan says: "65% of retail price applied to remaining balance". How it should be calculated: insurance should cover 65% of $250, which is $162.50. This $162.50 should be paid out of the $200 allowance, leaving me to pay the remaining 35% balance of $87.50. What the provider did: They gave me a flat adjustment of $250.00 (making it $0 out-of-pocket for you). While this specific line item worked out heavily in my favor, it completely threw off how my remaining $200 allowance should have been spent on the rest of my items. 2. Lenses (Varilux Comfor Max Progressive) Retail Price: $325.00 Plan says: For "Progressive - Premium" lenses, my policy covers "80% of retail price applied to remaining balance". How it should be calculated: 80% of $325 is $260.00. Since I had a remaining balance left in my $200 pool, the insurance should have paid out the remaining pool balance, and I should have only been responsible for the rest. What the provider did: They only discounted the lenses by $102.50, charging me $222.50. This implies they treated my premium lenses as a standard progressive (which has a flat $125 allowance) and then arbitrarily docked it. 3. Lens Options & Add-Ons This is where the most significant overcharges occurred. The provider gave me a minor adjustment but completely ignored my plan's allowances: Polycarbonate PR: Retail is $85.00; they charged me $40.00. My plan states: "$40 applied to remaining balance". If my pool was utilized correctly, my out-of-pocket should have been lower. AR-Crizal Sapphire HR (Anti-Reflective Coating): Retail is $180.00; they charged me $144.00. My plan states that for All Other Lens Options, I get "80% of retail price applied to remaining balance". 80% of $180 is $144.00—meaning the insurance should have covered $144.00 from my balance, leaving me with a member cost of $36.00. Instead, they made me pay the $144.00. A UV - Backside: Retail is $20.00; they charged me $15.00. My plan covers "$15 applied to remaining balance" for UV treatment. The insurance should have paid $15, leaving me to pay $5.00. Instead, they charged me the full $15.00 after a tiny $5 adjustment. Summary of the Issue The optician's office billed this as a traditional "discount" plan rather than running it through EyeMed's declining balance calculator. They passed the heavy costs of the premium lenses and premium coatings directly to me, rather than deducting those covered percentages from your $200 benefit pool. Next Steps if this happened to you: Do not let this slide. Call the provider’s billing department or EyeMed directly. Tell them that the office processed the claim using arbitrary adjustments instead of applying the exact percentage allowances (like the 80% premium progressive and 80% lens option rules) against your $200 declining balance. They need to re-submit this properly.

Well I can see why this place was so empty when I went to get my contact lens prescription renewed. At no point before the exam was I told I needed to get my eyes dilated to get the prescription. I had not made arrangements for this and didn’t know it was happening until they said “ok we’re going to put some eye drops in your eyes”.. at no point did they say what they were for until I asked, luckily I moved my head and it missed my eye. They refused to move forward with the process and so I had to leave, after having driven 20 minutes each way and taking time off work. It’s not that hard to include a sheet with the initial paperwork consenting to an eye dilation, like every other eye clinic I’ve ever been to explicitly provides.