Great Lakes Eye Institute

go anywhere else. unprofessional, waste of time, anywhere else would be better. doctor decided not to come in - office notifies nobody. we drive a good 30 minutes to get there just to leave rescheduled for the next day and he’s well over an hour late just seeing us. if you have ANYTHING to do the same day the schedule you, make sure you schedule after this place’s office hours end because you will not make it otherwise.

Please find somewhere else. My friend had surgery here and she was completely awake and could feel needles in her eye the entire time. They did not take care of her or give her the correct instructions to heal properly and had to have the surgery redone somewhere else. They do not show care for their patients at all. They delayed her surgery weeks even though it was an emergency surgery and left her in pain and her vision has been damaged.

If I could just rate Dr. Dudenhoefer, it would be a 5 plus. He is very knowledgeable and has a great bedside manner. He really cares for his patients. The problem is the office staff. This goes for the offices in Caro, Frankenmuth and Saginaw. I have had problems making appointments, getting callbacks and following through with other issues. I have encountered rudeness more than once. They have never taken responsibility for something that wasn’t done correctly. It’s always someone else’s fault-including mine(not true). After this last call, I feel this neglect might affect my safety. Again, I really like Dr. Dudenhoefer but the offices “I don’t care” attitude is too much. I need to feel like I matter and it isn’t going to happen here.

Their system has been down since Thursday, it is now Tuesday and they can’t tell me if my contacts have come in because of it or even give me a sample set because they “can’t look at my prescription” you can’t just.. I don’t know.. ask me my prescription and look at the box and take my word for it? When did we get so involved in technology at a DOCTOR that you don’t have any physical records for any of your patients or any way for your patients to be able to SEE when your system is down for a whole week? Why did I not get a call explaining the situation? Why am I paying full price when the problem is on your end? I understand technical difficulties but it is outrageous that an optometrists office is ill prepared to handle a week long technical failure. I hope this was an eye opener for your office to plan better for this kind of thing and keep PHYSICAL records on top of computer records. Literally just print the pages you typed in out and put them in a filing cabinet. Like hello? How could I come up with a simple solution before a doctor working there did? You just had absolutely no foresight to prepare? Thank God I moved and will never have to deal with this particular company again after I get these contacts.

If I could give them 0 I would! They are not very friendly. Dr.Singh is NOT good with kids!