I went to Henderson Optical because it was adjacent to my ophthalmologist's office, expecting the same highly professional service I received from my doctor. The staff were courteous and professional; however, everything from there on was a disappointment. It took over a month to receive my glasses, which was far longer than expected. When they finally arrived, the prescription was incorrect, making them unusable. This required sending them back to replace the lenses, causing further delay. To add to the disappointment, the cost of the lenses was exceptionally high, much more than what I had paid in the past for comparable glasses. For such a significant expense, I expected greater attention to detail and a more reliable overall experience. While I appreciate the professionalism of the staff, the overall experience did not meet expectations. The delays, the prescription error, and high cost made the process frustrating and disappointing.
