Jansen EyeCare (Dr. Joel Jansen and Associates)

I saw Dr. Nguyen at this clinic last week and she was fantastic. Everyone, including the support staff, was so friendly. It was a quick appointment just to get a new Rx for contacts, but Dr. Nguyen was very attentive and made me feel heard. The location inside Costco is also convenient. I’ve already recommended Jansen Eyecare to my partner.

Got an eye exam with Dr. Joel Jansen, ordered glasses online and couldnt see right so I went them back, waited for the money to go back to my flextra account and insurance, ordered another pair from a different place and same thing. Sent them back and had to wait all over again. Went to Lesncrafters who showed me my exam results are different than everyone I have had for years previously. Scheduled a re-exam online with Dr. Jansen, showed up, and told the lady at the front counter and he reply was "you aren't on my schedule, you sure you did it right?" uggg. Yes I know how to use a website. "But you got your exam in January". OK so what? I have had to sit and wait for months to go through this process finding out the exam was rushed and incorrect. She also said he wasn't there so I had to reschedule for another day. I told her if I walked out I was not coming back and she just stared at me with a blank face. Welp, SEEYA. I guess I will have to get a NEW test from someone that isn't cramming a dozen exams in before lunch. Wont be going back again,.

Dr nguyen and her team are amazing! I was in and out in 20 minutes. I got a great prescription and received some great complimentary goodies.

De Jansen has always been able to see me quickly. He diagnosed a retinal tear and other retinal issues. I recommend him highly.

I scheduled an appointment on their website. They do not send confirmation emails. I called day of to get a reminder of what time I made my appointment for. When calling the number it popped up as I was dialing "Potential Spam". When the lady answered she was immediately rude. She said she had been trying to call my phone and that the time (selectable on their website) was not available. She was very defensive and spent her time trying to berate me for not answering the phone. It was one of those moments where I just had to say "Okay, thank you" and hang up. I will find someone else.