I’m extremely disappointed with my experience at LensCrafters. On July 18, 2026, my son was prescribed STELLEST lenses, which is clearly written in all caps on his prescription. I paid $250 for his prescription and coverage for his doctor visits for the year.
When we went to LensCrafters, the associate helped us select his glasses. I trusted that the prescription was being followed correctly, especially since STELLEST was clearly indicated on the prescription. I had no reason to believe we were receiving anything other than what his doctor prescribed.
About a month later, during my son’s follow-up appointment, his doctor informed me that the lenses he received were not the lenses he was supposed to have.
While the staff apologized and offered a discount, that does not erase the inconvenience or, more importantly, the fact that this involves my child’s vision. I now have to make additional trips, rearrange my schedule, and go back and forth between offices to correct something that should have been done correctly the first time.
I understand that mistakes happen, but when it comes to a child’s vision, I expect much more attention to detail and communication. If a specific lens is clearly prescribed, I should be able to trust that the correct lens is being ordered and provided.
I hope LensCrafters takes this situation seriously and improves communication between their locations and eye-care providers so another parent doesn’t have to go through the same experience.
