LensCrafters

The staff at the store is very helpful and friendly. If you face any difficulty wearing the glasses, you’re in luck—they make the exchange process easy and allow you to replace them with a new pair. One thing i would like to emphasize that you will get Long wait times for orders or lack of communication about delivery.

I had a very frustrating experience with this LensCrafters location involving my college-aged daughter who was visiting Charlotte during spring break. Her contact lens prescription was about to expire and she didn’t have her glasses or backup contacts with her, so I scheduled an appointment here. My instructions to her were simple: get a trial pair of contacts and a copy of the prescription so I could order her contacts through our usual provider. During the visit, the Dr. Mark Phebus advised her that our insurance allowed her to receive a three-month supply of daily disposable contacts at no cost. That immediately sounded questionable to me, so I had my daughter confirm it with our insurance company. The insurance provider informed us that the benefit referenced had already been used, meaning the information given during the appointment was incorrect. When we tried to cancel the order immediately after discovering the issue, the staff refused, stating the order was already in process. This was even after an insurance representative attempted to intervene on our behalf. To make matters worse, my daughter does not wear daily disposable lenses, she normally wears weekly lenses. Because of this experience, we now have to attempt to return the contacts and restore the benefit, and we will be seeking a second opinion from another provider. Patients should be able to trust that the information they are given about insurance benefits is accurate and that mistakes can be corrected. Unfortunately, that was not our experience here. Buyer beware.

Rude lady at the front desk. I had an appointment she didn't know how to verify my appointment after I showed her the text on my phone verifying my appointment. She had to ask the young lady sitting beside her for help. You should know your job especially if you are the first person/face that customers see when they enter the store. Never again Concord Mills location is way better . North Lake Mall location SUCKS! Do better!

The eye exam and their staff was amazing. But the LensCrafters employee completely ripped me off.. guess they make commission because he didn’t even apply the 40% deal they had going on, but instead used my insurance discount which was a lot less effective, and added the most expensive lenses they had instead of explaining the prices and asking what I wanted. I went online and paid half of what I paid in store.. definitely will be returning them when I get them and will never shop in store with the employees again.

My visit to LensCrafters was sub par at best. Upon walking in no one greeted us. The man was busy with a customer the woman with the full hair at the register and glasses looked up after a few minutes spoke went back to busy work. She finally approached no my name is what is yours , she asked what I was looking for I said black and gold frame glasses. She then states just the frames or lens as well I was like a complete set ( keep in mind we are having this conversation from across the store). She the walks up with the iPad in hand asking if I have my prescription, I advise no and also that last year I purchased 3 sets of glasses from LensCrafters so I believe my prescription should be on file. She asked for my phone number abruptly ( while I was trying to give her my name ) then goes your prescription expired last year and the rep was not suppose to do that it was one month expired last year. She then walks away ( yeah I know she has zero customer service ). I then inquire about the provider next store because of course that’s not in her job title to be helpful or knowledgeable. Overall I have loved every frame purchased and my experience in the hampton Va store at the peninsula towne center has always been a 10/10 Expectation met and exceeded. There is clearly a difference in standards per each store and I in fact will not go back to interact with her or the man who also was unhelpful after his customer departed the store. Maybe the concord location staff will have an understanding of how having customers is in fact how you keep gainful employment. I don’t spend money where Im tolerated with bad services NO THANK YOU, Maybe a refresher course in customer service is needed.