LensCrafters

I visited the store to purchase replacement RayBan sunglasses I had lost just 2 months or so after my purchase. My sales person, John, worked diligently to get me the best possible price after sympathizing me over my situation. He checked and double checked LensCrater pricing options until he found one that was the best under the circumstances. Through it all, John was professional and represented the best of customer service.

Joe wolfe at the Eastgate mall location might be the greatest customer service interaction I have ever had. Ever. Cannot recommend this store enough but especially him. I have worn glasses my entire life and has specifics that I adhere to based on my career and personal experience. He was incredibly respectful, knowledgeable, and helped me find exactly what I needed to ensure I was seeing my best without compromising my eye care. Furthermore I witnessed a few other interactions as the store was busy and he had to field phone calls during our interaction. Joe handled each and every customer was with the highest level of professionalism and care. Absolutely stellar. As a people manager myself I can spot an asset a mile away and this store has one in Joe. I have been a customer of nearly every LensCrafters in the area at this point in my life, if you are a nearly blind constant purchaser like me. Trust me, go to Eastgate and ask for Joe. Store Management, don't let him get away.

Joe wolfe was amazing. Super informative. Awesome with kids. Went the extra mile. Did not rush us. Cannot recommend him enough. Would come back again just because of the customer service he provided.

Joe Wolf took great care of me. Very attentive and knowledgeable. I highly recommend him at Eastgate Lenscrafters. A 10 out of 10

Had an appointment, was looking forward to getting glasses. They called to confirm I said that’s fine. Without any advance notice after taking the day off work they canceled my appointment.