Lenscrafters

Erina was wonderful! I have been to 6 Lenscrafters stores throughout the Bay Area and no one was able to assist with a certain frame that I Was trying to get ordered. Erina thought outside of the box and tried many ways to assist with me getting this specific frame. Overall, Erina and her team’s customer service was tremendous and meant so much as I was able to order the frame that I have been looking high and low for. Thank you Lenscrafters Concord!!

I recently found myself in a predicament when I accidentally sat on my eyeglasses, causing them to bend quite severely. As I entered LensCrafters, I was bracing myself for the worst. However, to my surprise, I was warmly greeted by the friendly staff. They informed me that Jon, their renowned optician, was the “glass whisperer” and could fix any problem. Despite my concerns about the condition of my glasses, I decided to take a chance and let Jon have a go. To my amazement, Jon arrived later and, with remarkable skill, managed to fix my eyeglasses. I was initially worried that the damage was irreparable, but Jon went above and beyond to ensure that my glasses were restored to their former glory. The entire staff at LensCrafters displayed exceptional professionalism and helpfulness throughout the process. I highly recommend LensCrafters for all your eye care needs. Their long-standing reputation is well-deserved, as they offer competitive prices and exceptional service.

I went to LensCrafters in the Sunvalley mall, the frames did not disappoint. I purchased 2 pairs! Celia helped me and she was very friendly and personable. I returned to pick up my glasses, they were beautiful. I am giving LensCrafters a 2 star rating because of the person who helped me when I picked my glasses up. She was very dry, and her personality was flat. I spent $1000 on two pairs of glasses and didn’t even get a complimentary Lens cleaner. There was also no offer to be sure they fit correctly. By the end of the day they were hurting my ear… I guess once the money was spent the great customer service ended there. I wish I would have taken the name of the person who helped me when I picked my glasses up.

You have to see ricka and JOHN , absolutely amazing customer service they helped me with my every need. They were super sweet and very professional. The professionalism was definitely more than a five star rate. 10 stars !!!!

I’ve gone to lens crafters all my life for my glasses and this location did not disappoint. Sharon and John are an absolute pleasure to work with. John helped me pick glasses and made me feel super comfortable. Sharon made sure to go through all the lens options and helped me pick one that covered all my vision needs at the best cost with my insurance. They are honest, welcoming and extremely professional