Lenscrafters

Nhat at the Ballston LensCrafters provided exceptional customer service. He worked with me for over an hour to select two pairs of progressive lens eyeglasses. Nhat was very knowledgeable about the frames and lenses. He also has great design sense and was an incredible help in finding lenses that fit my face well. Finally, Nhat worked patiently through my insurance benefits and discounts to find me the best price. I hadn’t used LensCrafters in years, and am very pleasantly surprised by this recent experience.

I’ve been going to LensCrafters in Ballston for a few years now, and every experience has been great. The team is always friendly, patient, and genuinely helpful when it comes to finding the right pair of glasses. They never make me feel rushed and take the time to help me try different styles until I find something that feels right. What really stands out is their customer service after the purchase. I’ve stopped in with older pairs that needed adjustments, tightening, or minor fixes, and they’ve always been happy to help with a smile. Another big plus is how convenient the location is. The eye exam office is right next door, which makes scheduling my annual eye exam and updating my prescription incredibly easy. It’s rare to find a team that is consistently welcoming, knowledgeable, and focused on helping rather than selling. Highly recommend this location if you’re looking for great service and a stress-free experience.

The Lens Crafters at the Arlington location (Wilson rd), is the best service we (my spouse included) have experienced since we have been their customers for years. We usually go to the Potomac Mills location as it is convenient being close to our home, but I needed a fast appointment for my eye exam and purchase of new eyeglasses and lenses. Even thou we had to travel with more traffic, the service received was so good that we forgot the distance and traffic encountered. James and Boris were, from the moment we enter the store, attentive, courteous and helpful. They even told me how they could have my purchase delivered to Potomac as more convenient to pick up my eyeglasses. Every question and help needed surpassed my expectations. I was impressed and extremely happy with their customer service and good attitude during this visit. They were Profesionals. I’m very grateful and appreciative with the experience they had provided us. Absolutely happy and satisfied with my purchase.

The Ballston LensCrafters team is wonderful. Nhat helped both me and my husband find glasses, and he truly has an eye for what color, shape, etc looks best. He made the whole process pleasant and easy. He listens to your concerns and needs and tailors the selection to what you say. I couldn’t recommend him more!! He’s exceptional.

I was helped by Nhat today. He was incredibly helpful and knew every bit of the stock in the store. I have an unusual frame size and he was able to find the perfect size for me. He wanted me to be happy with my new glasses, so he took the time with me that I needed. Ask for Nhat and you will not be disappointed! He just had an intuitive knowledge after listening to me and he just found the perfect pair of glasses for me.