Martinelli Eye & Laser Centers - Uniontown (formerly Advanced Eyecare Solutions)

The Dr. I saw was very good. The receptionist are the worst. They charged me 65 for a contact fitting that IS covered by my insurance. I paid it. Then called my insurance found out it was covered went back in and told them such. They got on the phone with my.insurance and argued with them. A week later they refunded me my 65 but made it seem like it was coming out of their own purse. I continued contact with my insurance who said that it is covered and that payment was delivered to Martinelli Eye. I continued to receive bills from Martinelli Eye for the a fitting fee that was already paid to them. The desk trolls argued with me that it wasn't. I had just got off the phone with my insurance to verify AGAIN that thr fitting was infact paid. Went inside and thr trolls continued with their lie that it wasn't paid. Very unprofessional staff. Would not recommend I will not be going back.

Maybe it was just me but the couple experiences that I had were not helpful. I did buy Bifocals but had issues. Tried to talk with them about alternatives, and that was frustrating. Every call for various questions was worse and worse. The wait period while in the exam room was so bad that people in other rooms started leaving and yelling....it was uncomfortable. Things happen.....maybe it was just my experience.

Don’t recommend calling to schedule an appointment or see if they accept new patients. Called to check and “Miss” ( smart mouth ) Lisa didn’t know or never heard of my insurance and then on top of that she couldn’t check in her system if they even have it.. instead gave me attitude and told me to call my insurance to ask about some kind of number. Extremely rude and then when I ask her if she can check in her system she hang up. Extremely rude and unprofessional for a receptionist. And to think that I was gonna schedule an appointment there. If you treat your new patients like that I can only imagine how you treat the existing ones.

I had to leave work 3 hours early and drive an hour home to take my wife to an eye exam after she already had one exam and received her glasses and contact lenses. She was informed when the second appointment was made that she needed a ride because they were going to dilate her pupils and she would not be safe to drive. I took her to her appointment and all they did was an eye pressure test and took pictures of the inside of her eyes. The person who performed her test said that there was no record of them dilating her eyes on this appointment and that it couldn't be done anyways without the presence of a doctor who was not there. They made the appointment telling her she would get her eyes dilated, they sent her a reminder telling her the same and then when she arrived they acted like they had no idea what she was talking about. I lost 3 hours overtime because of this. The worst part is they could had done those tests at her original eye exam. Martinelli eye care needs to get their act together.

Dear Dr. Martinelli I’ve been coming to your practice, Martinelli eye clinic for a couple years. My last several visits have been horrible to say the least. When I or any other patient/customer comes to your office I, we expect to be treated with respect but unfortunately that isn’t the case with Ashley and Jessica. Those two young ladies need to realize they have a paycheck because of patients such as myself come there. Without patients you have no practice and they have no jobs. Take a moment to explain to these ladies that one’s attitude in how they speak to patients whether in person or on phone and their body language , such as eye rolling or huffing and puffing makes me want to take my business elsewhere. Also my heart goes out to Melanie for having to deal with such disrespect from her coworkers as I see it when I’m there. They also need to be told they are REPLACEABLE so they need to treat people as they want to be treated or they will be looking for another job..... Word of mouth travels fast, it’s takes one unsatisfied patient to cause Martinellis to lose patients. If these ladies don’t like their job then they should go elsewhere or better yet be fired as there are a lot of educated, compassionate front desk receptionist who would love to work for you. On a better note, I’d like to thank you for something you said to me at my last eye exam. I stated I wanted blue contacts to enhance my light blue eyes and you said to me always remember “less is more”! That comment has stuck with me during different times in my life. Thank you for being so kind and compassionate!! I may stop in to talk to you in person next week!!