Walmart Vision Center

I bought two pairs of glasses. I noticed I had a bubble in the glass so I took it back. The kid working , Morgan, had to look up to see if it was covered under warranty. It wasn’t my fault. It was in the glass. He sent for a new lens. I go get the new lens put in and notice I couldn’t see right. Here the bifocal was slanted on the new lens. Had to make another trip there only for Morgan to tell me it was correct, not slanted maybe off less then a millimeter. I ended up asking for a refund. I had the glasses less than a month. Here’s the picture. You decide if the bifocal is slanted.

Nobody answers the damn phone. Called 6 times in a row. Finally after all that someone answered long enough to take my name and either hung up or disconnected cause as soon as they said hold on phone call ended. Called 4 more times got a machine each time. This is ridiculous! There r always atleast 2 girls there and there r phones at every table how hard is it to answer the phone. At least take name and number and call someone back!

I have been going to this eye center for several years and never had a problem until yesterday. I just had an eye exam and got new glasses there a couple months ago. The coating started to wear off the new glasses. So bad that I could no longer see there them. I took them in yesterday. They took my glasses and my info for the warranty and was told they would call me when they were ready. A little while later, I received a call telling me that the "manager" said they would not warranty my new glasses. What? Why? I ran back up there and the "manager" told me that I wasn't cleaning them properly and they would not warranty them? What?!!!! I told her I've been wearing glasses for 25 years and have NEVER had this happen before. I only wear them to drive or watch TV and always clean them with lens cleaner. I am totally outraged. I've had dollar store readers last longer than these glasses. I am very upset that they would treat a long time customer this way. We were getting ready to book my daughter's eye exam as well. NOT NOW! My family won't be back.

My husband got safety glasses here, and when he picked them up, there was a crack in the top of the lens. He hadn't noticed when he picked them up (after just trying them for a minute to check the prescription). When he brought them back two days later, he was told he didnt pick them up like that (he did, and I have a timestamped photo to prove they were damaged like an hour after he picked them up) and that he should have bought the protection plan (which wasnt offered to him). He went back yesterday when another employee was working, who said they could take care of it. They called him back today to say "oh, nevermind. The manager said no." They're safety glasses. They are literally useless since the lens is cracked. The lens is compromised and is no longer safe. At this point, we might as well just chuck them in the trash. As someone who works in optical, not standing by your products is absolutely wild to me.

The staff is so kind and helpful. Frames are so cheap compared to other places too! The cheapest pair they have here is $9 but I got a very nice pair for only $48. I’ve been to 4 vision centers in my life and this is easily the best one. They’re open long hours so it’s always convenient to find a time. They were able to get me in for an appointment very quickly as well. They were busy but the wait really wasn’t long at all, they kept it moving quickly.