Middletown Medical

I brought my teenage son here because he had severe throat pain. The nurse glanced at his throat for literally a second and said everything looked fine. My son asked her to please look again because it was extremely painful. She glanced again just as quickly and dismissed him. They did a quick throat swab and sent us on our way. We were in the exam room for under 10 minutes total. Later, I saw they billed our insurance for 45 minutes at a $636 rate. That does not reflect the care we received. I have reported this to the insurance fraud hotline because the billing does not match the service provided. Experiences like this are exactly why healthcare in the U.S. feels so unaffordable. When providers overbill for minimal care, families are the ones who ultimately pay for it. Very disappointed.

Everyone was nice enough here, but I had a pretty horrible experience with them losing my paperwork. I went in on a Monday for an employment physical that should have been completed that day because it was only one question and a signature but the practitioner told me she was too busy and I could pick it up in a couple days so I called on Wednesday and they said it wasn’t ready and then I called Friday and they told me to come back Monday. I went in on Monday and they told me the had lost the paperwork (and that I wasn’t the only one whose paperwork they had lost that week) then they couldn’t get ahold of the practitioner who had seen me, but if I sent them the paperwork they would have it done and emailed to me that night. It was not and I proceeded to have to call them everyday (because they told me they would get back with me to update me and continued not to) to get it found or filled out because mind you I couldn’t work until I had gotten this done. Finally on Thursday they told me the practitioner I saw had left for a month long vacation and to just come in for another physical so I did and I was pulled aside to be told they went going to make me pay for my visit today, they didn’t think it would be fair…well obviously I hadn’t gotten the service I paid for the first time and had to be without work for almost 2 weeks and they were trying to act they were doing me a huge favor. Then the new provider I saw wanted to know what was going on and when I told her she said that I never should have left the first time without my paper, essentially saying it was my fault because I was trying to be patient with the staff and that I was lucky that she was willing to see me. So in short I would not recommend this place, especially if you are in need of anything in a hurry.

Amazinggg care. I have had anxiety during blood pressure reads for 10+ years and somehow the nurse had me so comfortable and laughing that I finally got a normal reading. Dr. Long was so caring and warm and also very clear. I really enjoyed my primary care experience here

We could be more professional behind the desk, like a sorority party with the gossipping

Today I had to go to Urgent Care, to get refills until I get a primary provider. I entered the office which was very very clean, and there were three beautiful, friendly ladies at the front desk. I need to preface this with the fact that I LOATHE DOCTOR OFFICES, I have a fear of the medical setting due to PTSD from my infant child dying in my arms in a medical setting. So, going for medical care has always been scary and anxiety - ridden. Please forgive me for misplacing the names of the staff on duty today, bc I was so stressed with other issues. The girl who took my insurance info was so pleasant, friendly and professional, answering all of my questions. The nurse who took my vitals was so incredibly calming and she shared her own experiences with me , thereby reducing some of my anxiety. The provider who filled my prescriptions was so unbelievably professional, as were the other ladies, caring and concerned, that I relaxed a bit more, which is a miracle for me. They took some blood, reassuring me all the way. I got the results hours later by email. I saw a few bad reviews here and I must say, I cannot relate!! I give every single medical professional in that office today the highest possible ratings and respect possible!! I feel comfortable knowing that they will soon be my primary provider when my insurance issues are sorted out. Please forgive me for not remembering their names individually, but I can assure you, these people here are literally AMAZING 🤩... I really give them props !! Thank you, lovely ladies! You made me feel so much more relaxed and I appreciate your kindness, patience, and empathy!! Bless you all!