Mobile Eye Clinic

The Mobile Eye Clinic in Saraland was great. I Must Say It Was A Great Experience! The Staff Was So Friendly & Welcoming. Dr. Hicks Was Also Very Friendly and knowledgeable and professional. He Gained A New Patient! I Will Definitely Be Back!

If you are going here to have glasses made i strongly advise you to go somewhere else. My mother in law went and they never even got her to try the glasses on before she left. Which she could not see wearing them. They told her to wear them for 2wks then come back! Knowing they were getting her out the door! So disgusting the way they treated her which she has bcbs and she paid part out of pocket but their staff was so unprofessional that they laughed amd said after telling her to wear them for 2wks they weren't gonna do anything about it! Please dont go here!

The Doctor is thorough and good. Staff is friendly and polite. I however can not recommend you EVER get glasses here. Every single time I have gotten glasses or lenses something or a few things go wrong. Small selection but mainly it’s always an issue getting them or getting them correctly. They have never came back correct and had to be sent back so it’s like a month wait each time. Insurance was billed for frames when I used old frames and just got lenses, They never come the first time with the transition I pay for.

DO NOT USE!!! DO NOT USE!!!! I strongly advise against using this clinic. My experience with Dr. Hicks and his staff was highly disappointing, as they appear to engage in unethical practices. The eyewear department, in particular, was problematic. I’ve been battling for over two months to resolve issues related to $500 in services, involving three separate orders. Their practices feel like a bait-and-switch scheme, especially targeting vulnerable individuals, such as those with disabilities, who use BCBS Medicare. They do not care about their patients. I’ve reported this matter to my credit card company, the Better Business Bureau, and my attorney due to the apparent scam. It’s shocking that Saraland City hasn’t taken action against this clinic. Avoid at all costs!

Definitley would leave a 0 if i could.... DO NOT USE THIS CLINIC Update 2: got a text asking to make my yearly appointment... big fat no from me. I had an issue with my glasses and gave up getting in touch with after weeks of trying. Called today and SURPRISE... THEY ANSWERED... So I asked if now they can fix my glasses and asked why they never answered phone. Lady was dismissive said office was closed because of the move. Well fine but for weeks with no way of getting my glasses fixed. Can't use them and now she says it's too late. Well right. ... DO NOT USE THIS CLINIC Updated. Still trying to get in touch with them still no news. Dropped by but they are closed for a 90 min lunch with no mention of their times anywhere online except on the door. Rain soaked and torn. Save yourself time and aggravation by finding a new eye clinic. Got a pair of glasses. There is an issue and I have been trying to call for several days. It either never answers or says voice mail is full. Can you please pick up the phone?