Negrin MD

I went to urgent care Christmas morning and was referred to Dr. Tucker , I had zero hope of getting in to see him on Christmas but left a message. He called me back and asked if I could meet at his office in 20 mins and he came in to take care of me on CHRISTMAS DAY for a work place related eye injury. I work in healthcare and know how a GOOD DOCTOR operators. Dr. Tucker IS A VERY GOOD, CARING, DOCTOR. On our way there my fiancé called his mom and she recognized his name and said he is “THE BEST EYE DOCTOR”. He clearly has a good reputation and it is well deserved. Thank you doc for being there for me during my Christmas Day tragedy! You’re the best. 👏

DON’T WASTE YOUR TIME !! My husband saw this guy and visited this office for 3 years; hoping to get relief for his extremely dry eyes. This office is HORRIBLE to people and this “dry eye specialist” listed so called “Doctor” offered LESS than our local Opthamologist’s office. Plus the staff locally have never been as RUDE as Dr. Tucker’s staff. When attempting to get a prescription for Meibo (especially for dry eyes) my very good NYS School District insurance wanted conditions met - tear test, prior prescription for Restasis and also Xiidra. He had taken both but Dr Tuckers office REFUSED or simply DOESN’T Know HOW to help with this documentation. If he was truly a “Dry Eye Specialist” they would certainly have been through these insurance processes prior to my husband !! Ughgh! (The secretary (or whatever her title is) said in a pretty snotty tone, “ YOU can appeal the decision YOURSELF through Excellus - that’s what I DO !” Furthermore - They have to buzz you in, upon arriving ……..🤔 hmm…… wonder why that is necessary 🙄. My guess is : They’ve probably pissed off the wrong people in the past !!

Called about a possible eye infection, was told I could be squeezed in that afternoon, with a plan made and a tentative time scheduled. Called again that afternoon to confirm my appointment, and another receptionist cut me off, with an abrasive, angry tone to say there was no way I could get in, I had no appointment, and in fact I wouldn't be able to get in for months. I've worked as a medical receptionist for years and even I can say that's unacceptable behavior I fear. Horribly contrasted the experience I'm sure the doctor wants his patients to have.

My brother, Bruce (who is mentally challenged) and I like Dr. Tucker & appreciate his care, although he has been "snippy" with Bruce a few times. The receptionist, Debbie, desperately needs a course in public relations! She is rude to Bruce & then transfers her ugliness to me at every appt & on the phone. At most recent appt, she lashed out at me because Bruce arrived very early, (he has difficulty judging travel timing from Bridgeport). She stated, in an unpleasant tone, "cannot have him sitting around in waiting room"! Bruce has 7 different Doctors, and all other offices treat him with the kindness & understanding he deserves as a person & a patient. We have never encountered a reception person anywhere with the attitude Debbie displays to the folks that provide her with a job & a paycheck!

Dr. Tucker is fabulous, personable, kind, caring... I high recommend this office