I had a terrible experience at this office. After my eye exam on October 14th, I waited almost a month with no communication about my glasses and had to call about 20 times myself. No one ever called me back. When I finally got answers—only because I kept pushing—I learned that my glasses had been signed for before the office opened by an unknown person and were lost. I was also told the office has no tracking system for glasses at all, meaning they have no way to know which patients are still waiting for their orders. Trying to speak with anyone in authority was impossible. I had to wait over a week just to attempt to speak with a manager, doctor, or supervisor because I was repeatedly told none were available and that the only two people with authority were on vacation. Staff constantly contradicted one another, and Olha even refused to give me her name at first when I asked for documentation. Later, Jesse falsely claimed the delay was due to my “strong prescription,” even though I had already been told the real issue was the lost package. I had already paid for my eye exam and asked for a refund only for the glasses, since I no longer wanted them due to the unprofessional experience. Despite that, Jesse refused to refund the portion I paid for the glasses, even after I made it clear I did not want them anymore. When I asked for my prescription, they then refused to release it unless I paid the remaining balance—despite this violating the FTC Eyeglass Rule. I felt pressured to pay just to receive something I was legally entitled to. To make matters worse, there were children under five sitting at the front desk near patient paperwork, adding to the unprofessional environment. Overall, this office had no tracking system, lost my glasses, gave no communication, repeatedly contradicted themselves, refused refunds, withheld my prescription, and provided an extremely unprofessional environment. I would not recommend this office to anyone. I urge you to spend your money elsewhere and save yourself the hassle.
