North Bay Optometric Vision Center

I’ve visited this office twice over the past three years, and both experiences have been excellent. The staff has always been friendly, professional, and welcoming. My appointments were smooth, efficient, and stress-free. I highly recommend this optometrist to anyone looking for quality eye care, and I would gladly refer my friends and family.

This was my second visit to this location. My first experience was very positive; the staff member who helped me was friendly, welcoming, and helpful. Unfortunately, my second visit was the complete opposite. The employee who assisted us did not greet me and responded to my questions with clear attitude, including eye-rolling. I was there to get glasses for my child, and she was also rude to him while taking his measurements, which was especially upsetting. I believe customer service especially when working with children should be handled with patience and professionalism. Being treated this way was disappointing, and because of this experience, I will not be returning.

Nadine was so informative, helpful, kind and smart in educating me on getting my first pair of reading glasses. Easy and efficient coming in and out. Place is clean and nice workers overall. Great first experience! Thank you!

My dad received new glasses here last October after his doctor prescribed prism correction. Unfortunately, the optical staff failed to include the prism in the lenses when they ordered them, and nobody caught the mistake for months. Because of this, his vision never improved, and during a later appointment the doctor actually increased the prism prescription believing the original amount was not working. We only discovered the problem recently while ordering another set of lenses, and the staff admitted that the original glasses never had the prescribed prism added at all. This means my dad spent months wearing incorrect glasses . What made the experience even more frustrating was the lack of professionalism during that visit. One staff member asked me to personally call the insurance company to verify coverage for the replacement lenses, which took me nearly an hour of being transferred between departments because I did not even know which number to call. Eventually, the insurance representative told me that verifying coverage is normally the staff's responsibility, not the member's. This is hard to accept for missing an important part of a prescription, failing to notice it for months, and then pushing insurance verification work onto the patient shows very poorly on the office’s quality control, training and customer service. This entire situation caused unnecessary stress, wasted time, extra appointments, and months of avoidable vision problems. Patients should carefully double-check their prescriptions and glasses when picking them up here.

Very good service. Although they didn't stock a frame brand I was looking for, I was able to find one I liked.