This is a review for an eye exam, not the eye glass dispensary which has courteous, competent and helpful staff. I took my blue shield insurance card in three weeks ago to book an exam for new glasses. I told the receptionist I had VSP insurance through my Blue Shield plan. She took my card, looked me up online and insisted that I did not have coverage but that I could pay 89 dollars for an exam. She said a lot of people think that they are covered at this location but are not. I declined to pay for a free annual exam. I contacted B.S. to make sure that I did in fact have VSP coverage. Amanda at B.S. assured me that I was fully covered and suggested that the young lady in the office must have looked up the number incorrectly. I called today and informed them of the situation. Again the receptionist claimed I didn''t have coverage. I told her that blue shield suggested she entered the info incorrectly and she launched into an explanation of how many years she has been doing her job, asking who am I to tell her she is doing it wrong etc. Bottom line: She finally entered the numbers correctly (She was entering letters that shouldn't be entered). After discovering that I was and am covered there was no apology, no thanks for educating her so that she won't make the same mistake with other patients, just the same haughty and defensive attitude. I will be taking my business elsewhere.
