Initial visit and test was ok, was a busy day so the eye Dr was pulled in different directions(initial visit march 27 2026). When it came time to pick up my glasses after 4 weeks (the first time) upon trying them on I could tell prescription was off immediately and they weren’t the progressive lenses that I was expecting. Was told to try them for a week to “get used to them”. Did it, wasn’t happy so I returned for a retest. DR was convinced there may have been a drastic change to my eyesight based on test figures compared to prescription being so far off, and suggested primary DR checkup. I followed through with primary DR. Checkup was good and my primary had no concerns with anything. Returned yet again to north park for another retest. Explained that I had passed my checkup without any concerns. I asked eye Dr “is it possible there may have been an office or vendor mistake with prescription the first time”? Eye Dr said “it’s possible but I check everything thoroughly”. I get second retest done, eye Dr is confident that all measurements are on point which were very close to the first initial eye test. By this point it’s now into June 2026. I’m told give it a couple of weeks to get lenses remade and glasses finalized. Call after a few weeks and get told that vendor is experiencing materials issues may be two more weeks. I finally picked up my retested, remade glasses on July 29 2026 and now I’m happy with the finalized prescription. I understand mistakes can easily happen, and I understand material shortages happen. I was extremely patient during this entire process and still don’t know where the mistakes landed, eye Dr office or lens vendor.
