Om Vision Services Inc - Pearle Vision Columbia

We had a wonderful experience at Pearle Vision because of our service from Rochelle. She was professional, courteous, and helpful. If she represents how all the employees of Pearle Vision treat their customers we will definitely be coming back. I will always be requesting Roachelle for all our family’s vision needs.

First time doing a virtual exam. Received all the tests and exam really quickly and got in same day. Glad my insurance referred me. Staff was friendly and helpful. Excited for my new glasses.

I was very pleased with my service at Pearle vision. My Tech was Rochelle and she was very professional and answered all of my questions so did the doctor via telehealth. Shatana was my check out person and she was very friendly and informative as well. I would definitely recommend this Pearle vision to anyone in the Columbia area!

Great experience today! Really love that I was able to get in so quickly. The staff was super friendly and awesome, the whole process seems like a breeze. The only thing I didn’t love was I was told the wrong pricing up front ($10 instead of $40) but the staff did such a good job and was so understanding that it was really easy to understand that mistakes happen and just shake it off. Highly recommend!!

Since the previous eye doctor (who I very much enjoyed seeing for many years) retired they have some policies regarding retinal imagining that will only incur you more cost if you are low risk They did not tell me that the retinal imagining was required for all telehealth visits (which as you will see online is all that they seem to be offering right now) until after I started my visit, and when I left feedback through their online form they proceeded to tell me many things about how annual exams are required everywhere in Columbia. I have looked into this and while of course as eye exam is required annually to have an active prescription and it is required that a doctor looks at your retina, the type of imaging that is not covered my insurance is not required at other eye doctors except for this with risk factors such as age, high blood pressure and diabetes. It is very sad that they have become so money hungry as to ignore evidence-based practice and subject patients to unnecessary interventions. You can look at my account and see that largely I leave positive reviews but the fact that they switched to such a system and proceed to call me to explain irrelevant and misleading information (and as I see in reviews, others have experienced this as well) is incredibly frustrating and has ruined my view of this company. I simply leave this review as they suggested I leave a review and because I am now very frustrated by their business practices and hope to save others the trouble. The pros were that the exam was quick and the telehealth was impressively high-tech.