Optometrist Inside LensCrafters Optique

I had a great experience at LensCrafters thanks to Adrian. He was extremely helpful from start to finish and really took the time to listen to all my preferences. I never felt rushed or pressured. He paid attention to what I liked, gave honest feedback, and helped me choose a pair of frames that actually fit my face perfectly. You can tell he genuinely cares about making sure customers leave confident and happy with their choice. If you’re looking for someone patient, knowledgeable, and attentive, ask for Adrian. Highly recommend!

Had a great experience today! Adrian who helped me was super friendly, patient, and knowledgeable. They made the whole process of choosing frames and getting my prescription sorted really easy. Customer service like that makes a big difference. Highly recommend!”

Just stopped in at this LensCrafter store, I needed to get some frames adjusted because they kept falling off my face! Service was friendly and very competent; after several adjustments were made, the fit vastly improved. No charge for this great service.

The medical care provider by the physician and nursing staff was professional and met expectations. Unfortunately, The experience at the front desk did not reflect the same standard of professionalism. The receptionist Red hair. T request a vision identification number, which is not required. Initially, only my insurance information was requested and provided. I was informed that because the appointment took place in Saturday my insurance benefits could not be verified. As a result I was charged $69 , and I was also advised my eyeglasses couldn't be processed. Subsequently, upon contacting Premier eye Care. I was informed that benefit verification can be completed anytime and that my eye examination and eyewear are fully covered. This situation demonstrates a concerning lack of accuracy transparency and customer service at the front desk. The misinformation provided caused unnecessary inconvenience and expense. Giving this level of costumer service it's difficult to confidently recommend this practice to family members or friends.

Sinem was very helpful and provided excellent customer service. She went out of her way to find the correct frames and extremely knowledgeable. I would recommend her to anyone.