Optometrist Inside Sam’s Club

It took a little over 2 weeks and a little nudging from me to get my prescription sunglasses in time before vacation. If I had to say anything I would say the people are nice and considerate but need a little nudging in the "above and beyond" department. I think it takes a little long to get your glasses which brings to mind "a little nudging" to get them to contact the lab and find out the status or put a rush on them. First experience with Sam's club, if I use them again hopefully it will go a little faster and smoother.

Unbelievable experience. The Optometrist is amazing! Anna does an excellent thorough job! Sadly, her department manager is very combative, aggressive and tries to intimidate and talk down to the customers. I have witnessed this behavior several times. She is Definitely NOT management material.. Until they find new leadership Dr.Anna’s practice will be tarnished

I recently visited and was blown away by their exceptional service and quality eyewear. The staff were welcoming and knowledgeable, guiding me to the perfect frames for my style and needs. Their thorough eye examination and cutting-edge lens technology ensured optimal vision. Highly-recommended

The doctor did a great job of helping me. However, the rest of the staff was very rude when I called to check on my new glasses, 3 different days. When I called to make the appt., the person helping me was talking and laughing to another person while covering the mouthpiece on the phone. I could hear some of what was said and it was not nice. Then I called the day after the eta on my receipt. I was told the glasses were not ready and to call back in a couple of days, which I did. The person answering the phone said the glasses were just ordered on the 28th. Call back in 3 to 5 business days. My appt. was on Sept. 16th. Why did it take so long to order a pair of glasses? I called again today and was told the lenses were not ordered correctly so the glasses were still not in. The person helping me started talking over me so I was not able to ask any questions and was wrapping up the call before I got to talk. I said just a minute and was able to ask about the frames. She was trying to brush me off. At this point, I am not sure what I will receive or what the original frames even looked like. I understand there can be delays or mistakes, but instead of brushing off your customers, try apologizing for the delay and/or the inconvenience. I will not recommend this optical center to anyone I know.

Fast fun and super friendly, they have the best pricing in town, my eyeglass haven