Ray Ban

Simply amazing! I bought my first pair of prescription glasses at Ray-Ban and received kind, warm service; the entire focus was on helping me make the best decision. The glasses are beautiful, and the in-store experience is very pleasant.

I have been a loyal Ray-Ban customer for many years, which is why my recent experience was so disappointing. I drove 30 minutes to the store after being told that my sunglasses could be repaired on site. When I arrived, the employee confirmed that the repair was possible. I made it clear that I did not expect the repair to be done immediately—especially since the store was unusually busy—I even offered to leave the sunglasses there and return on another day to pick them up. Despite that, there was no acknowledgement of my flexibility or willingness to work around their schedule. Instead, I was simply told that I needed to come back Monday through Friday, even though this visit was on a Friday. After taking time off and making a long drive specifically to handle this errand, it was discouraging to be turned away without any effort to provide a solution. As someone who has supported the brand for years, this experience left me truly disappointed and questioning whether I should continue as a customer. I genuinely hope the company addresses situations like this so that customers feel valued rather than dismissed. For clarity in any follow-up, I have a photo of the employee I spoke with during this visit.

While visiting The Domain shopping mall in Austin, Texas, we stopped by the Ray-Ban store in search of new sunglasses. From the moment we walked in, we were greeted with professionalism and warmth by a sales associate named Robyn. She was exceptionally friendly, courteous, knowledgeable, and truly a pleasure to interact with. We were initially unsure of what we wanted, but Robyn took the time to understand our preferences and encouraged us to try on styles we wouldn’t have considered on our own. Thanks to her expertise and thoughtful recommendations, we found sunglasses we genuinely love. A heartfelt thank you to Robyn for providing such an outstanding experience and for making us feel so welcomed. Her service truly elevated our visit.

Been in here a few times, but I end up buying online because the bedside manner of the team who works here are rather impersonal. I saw their optical tech yell at a customer how he was too busy to help her and I just shut down and decided to not wait to speak to him. But it’s also many of the salespeople who I’ve seen just stand around when the store is completely packed—you have to go to them and even then they just seem like they want to anything else but to help you.

I had the pleasure of meeting Dominic, a sales associate at Ray-Ban, and I must say, he exceeded all expectations. Dominic was not only extremely intelligent, but he was also incredibly helpful and fun to speak with. From the moment I walked into the store, he greeted me with a warm smile and even allowed my furry friend to accompany me, which was such a considerate gesture. When it came to repairing my glasses, Dominic made the process a breeze. He was efficient and ensured that both my glasses and my friend's glasses were repaired seamlessly. What truly impressed me was that Dominic went above and beyond by suggesting other pairs with different lenses and frames, including options from the remarkable Ferrari collection. The range of choices was incredible! Dominic's expertise extended beyond repairs and recommendations. He took the time to find a pair of glasses that perfectly complemented the shape of my face. His attention to detail and genuine interest in helping me find the right fit truly stood out. Additionally, he took the opportunity to discuss the different cases that Ray-Ban now offers, including the stylish case that I would receive if I were to purchase the new aviators from the original top gun collection. I can confidently say that I will be returning to the store to purchase my new aviators when I come to pick up my repairs. Dominic's exceptional service and genuine personality have made me a loyal customer for life. It's rare to encounter someone as knowledgeable and genuinely helpful as Dominic, and I am incredibly grateful for the experience I had at Ray-Ban that day. Thank you, Ray-Ban, for employing such exceptional individuals like Dominic. Your store and the shopping mall have gained a customer for life, and I will happily recommend your store to friends and family.