Resident Eye Care Associates

I am very happy with the help that I got with my mother. They are so understaffed for what People pay to get care they can certainly afford to hire more people and pay them well! My mom declined since she has been here because she can’t stand up anymore. She goes from the wheelchair to the toilet, but the Caregivers can’t do it alone. My mother will be coming home on Thursday now I am stuck having to try to master this alone. I am happy with most of the staff. There is 1 night shift woman who called my mom a cry baby and told her to stop crying! You need more people! They need transportation people ! OK Same story stock market or you guys making more freaking money on people? It is about getting them well and getting them home It’s ridiculous. Everything is a monopoly these days.

This was my first visit to Berkshire and from my meetings with the administration folks and all the other nurses and care employees that I met, it was a very positive experience. I believe my brother is in good hands completing his recovery.

I am not pleased with the care that my mother is receiving. I previously spoke with the social worker about a staff member being ruff with her, now I am very concerned and disappointed that my mom has been sitting in the wheelchair before I arrived, I contacted the staff and let them know that she was tired and wanted to lay down. It is 8:18pm and we have been waiting since 6:52pm……

In the one month my mom was at Complete(ly) Care(less), I found her 1. Isolated at her bed because the floor was flooded and no one answered the nurse bell. 2. Bent over and crying in her wheel chair because she could not get back in her bed independently and no one was helping. 3. Suffering severe signs of infection without staff notifying medical POA. (Mom had dementia.) 4. Pinned down by 2-3 nurses while another tried to catheterize her while she was screaming in pain because … 5. She was severely dehydrated and had gotten an infection commonly caused by poor hygiene in the staff and was in constant pain the last 3-5 days they never told the family about. I had her taken to the hospital and my almost perfectly healthy mom was dead in a week.

Please actively advocate for your loved one. Things you need to do and check for: 1)talk with the head caregivers; make sure they understand that you will not tolerate your loved one being put to bed while wet or soiled (many will not check and then say it must have happened after they checked), you will not tolerate your loved one not being fed, especially before going to bed. Sometimes food is just placed on tray and then picked up 10 minutes later, without even the courtesy of a little chat and just checking in "it's dinner. Look tonight we have "x" can I help you with anything?" I have seen wonderful 5 star service, but the more involved you are, the more sure you will be that your loved one is getting the service the deserve. This list goes on. Getting good help is VERY difficult, so I am understanding... To a degree. There is quite a bit of turnover in the industry in general. To the managers and head caregivers. Your staff needs to be competent and caring. Some are - look at the good reviews. There are ways to celebrate your good caregivers without alienating or generating resentment in those who might need a bit more training and awareness. Thank you to the ones who care, from the bottom of my heart.