Roberts Eyecare Vestal

Diana and Sally are true rock stars! I was here last week for my own personal appointment and was passively impressed with their professionalism under the stress of a very busy front office. However, today when I came in with my daughter I was absolutely amazed at the level of care Diana took with her to walk her through the registration and change of insurance while the line just kept getting longer. She somehow greeted each new person while making my daughter feel like she was the only person there. I know it helps to have Sally right there by your side, but the both of you together are an amazing team. Truly, thank you, Diana and Sally.

As a long time, patient of Roberts EyeCare Associates in Vestal NY (20+ years), I’m disappointed with my recent eyeglass order. The frames I received were completely different from the ones I selected. The frames that were sent were the frames that I ordered last year (2025) which were not an available option to select this year (2026). The explanation provided for the mistake was the frames that I selected were mislabeled. I was assured that the correct frames were going to be ordered but was not given an updated invoice or order number prior to leaving. It is inconvenient to deal with returns and delays for something that should have been right the first time. Upon returning home I decided to check my invoice and did in fact notice the frames listed on the invoice were the frames I ordered last year (2025). Not sure how this could have happened since the frames were not an available option to select this year (2026). I understand mistakes happen, but this one caused an unnecessary inconvenience. I am very frustrated with the recent lack of attention to detail. This was a disappointing experience and not what I would expect since I have been a long-time patient of Roberts Eyecare Associates in Vestal NY. Very disappointed with the new ownership!

Extremely disappointed. I’ve been a patient at this office for many years, and unfortunately my experiences with one receptionist, Diana, have changed how I feel about returning. On two separate occasions, I was spoken to in a condescending and dismissive manner while simply asking questions. During my first interaction, her tone was so uncomfortable that even the receptionist sitting next to her appeared uneasy. My son was with me, and he noticed it as well. She cut me off many times. I understand that everyone has difficult days—I work with the public and run a business myself. That’s why I gave the benefit of the doubt after the first encounter. However, after experiencing the same treatment a second time, it’s clear this wasn’t an isolated incident. No patient should leave an appointment feeling embarrassed or uncomfortable for asking questions. The office has always provided care in the front of house , which makes this even more disappointing. I sincerely hope management addresses this, because one employee’s attitude shouldn’t overshadow the quality of the providers and the practice as a whole.

Staff was great but I believe quality of lenses has dropped quit a bit. My last 2 sets of glasses has lasted less then 6 months. Waiting on replacement lenses was about 5 weeks for each. Not acceptable when paying premium prices

As a long time patient of Roberts eye care, I am deeply disappointed that as a family we were not permitted to have an appointment on the same day. With gas prices the way it is, to have to make 4 trips (2 to see the dr, and 2 to pick up glasses) is ridiculous. We were told they can’t do 3, in case we all cancel at the same time. Well they lost me as a customer.. years of coming here, and I feel there is no respect or caring. My husband and daughter will also be leaving their practice after today’s visit.