Rx Optical

Thank you so much to My Eye Dr! I had Le’Anne (i’m not sure the exact spelling) help me pick out my new pair of coach glasses, they fit perfectly and the community here is amazing, relaxing, I remember having my eye exam and the lady doctor was so personable and amazing! Super good experience with My Eye Dr. on S Drake in Kalamazoo! - Happy Customer Jayla

Dr. Maurer is so kind and great at listening to my vision concerns! And the staff out front made picking out glasses for the first time easy and fun! All around an amazing experience. Will be going here for my annual exams from now on!

First Glasses: Was OK. Desk people are very nice and friendly. I told the doctor during the exam that I was struggling to read the letters and that this wasn't working for me. She told me that there was nothing more that could be done. I gave up arguing, and just accepted it. Was talked into buying the more expensive lenses for $120 more, "because it was the only way I would be able to improve my prescription" (Not the exact exact wording, but as close as I can remember) Glasses came in, and they weren't working for me at all. In addition to poor distance vision, I was experiencing unfocused vision up close. I talked with one of the consultants (Different than the desk people, not sure of the exact role difference, apologies), and they made various adjustments- None of which worked. I emphasized several times that I was having greatly increased vision when I tilted by lenses so the top of the lens was touching by eyebrow (Important later). I scheduled a recheck. Second Glasses: Desk people were still very nice and friendly, but I had to sit for nearly an hour past my appointment scheduling. Something about their resident eyedoctor leaving and needing to do remote visits. Remote doctor seemed a lot more competent than my first one, and if I had asked better questions I would have possibly had a better outcome, but I ended up in fact needing a stronger prescription with a recommendation that I get bifocal lenses to help with my close vision problems. I thought this would be default, but apparently they were entered without the bifocals. I gave them a shot when they arrived, and was still having vision problems, though things were definitively improved. I once again emphasized that I was having greatly increased results when tilting my lenses dramatically. Third Glasses: Since they still weren't working for me, I insisted on having them remade. The consultant I was talking to insisted that there wasn't anything more that could be done to make things better except get a progressive lens. (Which was something like $180 or $160 or something extra, on top of the $120 for the improved lenses)). Immediately everything was off upon putting them on. Even in the 'sweet spot' my vision has decreased, though to their credit, when I told my head up so I am literally staring down my nose I can see up close things without double vision. It is not a pleasant way to interact with anything. I also had a very annoying argument with the consultant where she kept insisting that the top of the lens was for distance vision, when it was in fact the middle that would let me see anything far out, but that's more just bad communication than a flaw in the prescription. She once again insisted that there was nothing else to be done, and maybe my expectations were just too high. So today I went across the street and into Costco, who has a vision department. Within 3 minutes of talking to the guy at the desk, just from me explaining the way I needed to tilt my lenses to see clearly, he identified that I probably need a 'Prism Lens', and google seems to describe it as a solution to every issue I am having with my vision. I have contacted my insurance company and am going to go in and ask for a refund Monday in-store. I will delete this review if I end up being wrong about something, but at every step I have told the staff that my glasses aren't working for me, and at every step they have told me that my only option is to pay them more money. Maybe it's just an unfortunate coincidence of procedure, earnest intentions, and incompetence (Including my incompetence, because I am sure I could have explained my issues to the doctor better if I had prepared more thoroughly), but my experience has left me incredibly frustrated.

I went in to get my yearly exam and safety glasses. The whole office was so helpful I ended up getting my regular glasses, safety glasses, and sunglasses too! I usually go to Costco but these ladies were so helpful and took measurements that I've never had taken before. They took time to help me narrow it down and I'm so happy with my choices. Thanks for the great services and even better time! I look forward to picking them up!

I'm giving them a 4 star because of what they did. I broke my lenses the other day. I won't say where I go but I ended up purchasing a new pair which didn't bother me alot but they didn't replace my old lenses into a different frame. Just told it'll be 3 weeks will call you to pick them up and we sorry you'll just have to make due with the readers you're wearing. I can't drive with them on because there blurry and you dilated my eyes. I barely made it to work safely. That upset me. It's all about caring!