SVS Vision

Very professional and helpful! And All the staff are kind and quick. UPDATE- the recipient was incredibly rude. At first, I gave this place 5 stars, but the service of this place has gotten terrible. She asked what she could do for me then when I explained my situation she gave me a disrespectful “well I’m doing something” and pushed me off as if I was bothering her by doing what she told me to do. There is a reason there are no patients constantly at this place. The last lady who helped, offered to hold the glasses for us for the next visit. However, the recipient black hair had a terrible demeanor when I asked for help and told her what the last worker had to told us. The recipient is the first impression of the institution. The recipient is the customer service aspect yet they picked someone who has a negative attitude and hates showing up everyday and takes it out on the customers.

Beyond happy with their service and amazed how professional they are. And YES they walked the extra mile to wipe each glasses I tried. I’m so happy with my glasses. Thank you so much. .

The staff seemed nice at first, but after dilating my eyes for examination, both the doctor and other staff were pressuring me into buying glasses from them, despite me saying I prefer buying my glasses online because they're affordable and convenient. They kept pushing me to purchase nonetheless until I relented, picking a frame I didn't like but I just wanted to hurry and get out of there since my eyes were blurry now and I felt ganged up on. I finally get to pick up my glasses weeks later, only for them to not be made right. They make me dizzy, nauseous and give me headaches. I've never had this problem when ordering online and I'm too annoyed to bother going back to make them fix the glasses. I don't plan on returning here after my unpleasant experience. Save yourself the hassle and go somewhere else.

From the eye exam to selecting my new prescription, frames, and lens package, SVS provided excellent service throughout. Kathleen was especially helpful, ensuring, the fit, while receiving the best possible price with my insurance and available discounts. I highly recommend SVS Vision Center and Kathleen. Schedule your appointment—you’ll be glad you did. Best regards, Mark G.

I have been going to this store for a few years now and every year there is either something wrong with my glasses, or the staff is very rude, this year I went in for an eye exam at my scheduled appointment time and there’s two people ahead of me. Last year the manager ordered my glasses and my trifocal lines were not in the proper place so I had to have them redone again. Every year there’s something wrong at this store. The only reason I kept going back there is because of the eyeglass selection. It is sure not because of the staff or the quality of service. There was one lady there that was decent and she retired. If I could give zero star, I would they don’t even deserve a one star. If you go there, have fun with that.