America’s Best Optometrist

I called for help. I had an emergency. I lost my contacts, I’m 2 hours away from home, I don’t have my prescription on hand and I need to order some emergency contacts. I call the office I last got an exam, IT DOESN’T EXIST ANYMORE. So, I called Americas Best since they were the ones I went to prior. They couldn’t help, which is fine. I was on hold for at least 15 minutes before Tammy came back SUPER rude because she just wanted me to hurry and get off the phone. Charlie, I know it wasn’t you. You’re cool. Thank you for trying and being so patient with me. Tammy, you should try a change of career if you hate your job so bad.

Man, listen. If I could give this place zero stars, I absolutely would. The doctor was cool, the tech was solid, and the receptionist with the colorful hair? Super helpful. No issues there. But then… there was Tammy. At least I think that was her name. Doesn’t matter, because WOW. She was insanely rude from the jump — sarcastic, snappy, just straight-up acting like everyone in the building owed her money. I’m watching the receptionist doing her thing, checking in a patient perfectly fine, and then here comes Tammy marching over like she owns the place. And bro… she starts talking to the receptionist AND the patient like she’s scolding toddlers. Full attitude, full hostility. Completely unnecessary. Like seriously, what’s her deal? You work in a place where people are literally paying to be there — maybe try not being an absolute nightmare?? Just a thought. It’s been over a week and I STILL think about how ridiculous that interaction was. I paid for my exam and walked out because the vibe was so bad. Would not recommend this place until they get Tammy a vacation, a therapist, or a whole new personality. Zero stars, man. Just… no.

Super helpful and friendly. My husband needed to change his lenses from progressive to regular with lines. No problem and no charge!

Mckenzie was super helpful!!! They were so busy in there but she still took the time to listen and help me with my problem with me losing my glasses and coming up with a solution!!! Always super friendly in there! Thank you guys for always working hard!!

I want to give a special shout out to the general manager Tammy for helping me out in the store today. My glasses had broke a couple of months ago and I was quite anxious walking into the store because I knew the ( designer ) glasses were unrepairable. As a member of the eye care club ( HIGHLY RECOMMEND ) I got seen within an hour to get my eyes checked and SHE price matched 6 months of contacts for me to get me the best deal. I walked out excited to have gotten my eyes checked and contacts ordered. Then proceeded to spend the time and give me her best advice as to what I should do to get the best deal on a new pair of glasses which will be happening within the next 30 days. The customer service and the understanding that without my glasses or contacts I do NOT have eyeballs ( I can't see anything ). I highly recommend visiting the store America's Best the customer service is UNMATCHED anywhere and in particular Tammy! Thanks Tammy for your help today!