I had a really terrible experience with Sam’s Optical when ordering prescription glasses. From the start, the service was awful: one employee seemed to do everything possible to avoid helping me, while the other was busy. Finally, I tried to deal with the first employee, but she disappeared after telling me I had to call my insurance to generate an authorization code. When I called, my insurance explained that the store should have handled it, which caused even more confusion. After the call, I had to wait until the other employee was free. She was fairly quick and helpful, but said she would call me when the glasses were ready. They never called, so I had to call to check myself. Due to surgery, my husband went to pick them up. When I opened the package, the metal glasses I ordered were completely bent and misshaped. Naturally, my husband returned to the store and requested a full refund. Yes, they are cheaper than a regular optical store, but the quality and experience do not justify the difference. I do not recommend this store
