Sam’s Club Optical

Had the most horrible experience here . I saw the dr. On April 2021 . He wrote me a new glasses prescription and I didn’t have them filled into came in sept . 2021 ( since I already had contacts which script did not change) . I picked up my glasses on sept 18th . I put my glasses on while I was there and felt that it was a bit strong but seeing that this was a new prescription in the last 15 years I felt that it would be an adjustment so I thought nothing of it. I usually wear my contacts more than glasses so didn’t really wear them in the months of September October November however towards the end of November my eyes was tired from wearing my contacts .so I started wearing my glasses exclusively.However toward the middle of December I started having horrible headaches, really bad eye fatigue and pain and was just overall sick because my head just felt so heavy. At first I thought it was something else and see my personal doctor around the end of Jan because I couldn’t take it anymore and thought something was really wrong with me and my personal doctor then asked how long i had my glasses and I gave her the up-to-date version that I had just received them not too long ago. And she advised me to go see the optometrist and have my glasses checked. So I went at the beginning of February to see the doctor at Sam’s Club (Dr. Nathanson) who originally prescribed me my lenses and long story short he took my glasses just to check the strength of them and realize that the prescription he prescribed me was not what was put into my glasses but something way stronger . So all that time I was wearing the wrong prescription and it was causing me to be ill. Now coming to present day I’m still waiting for them to correct this issue it’s been over a week now they’ve had my glasses and I can’t even wear my contacts anymore because I feel because I wore the wrong prescription for so long that my eyes adjusted to it that my current prescription is not even working for me now . And I feel like Staff and dr couldn't be bothered with me. I couldn’t even get a new exam to check my eyes because the dr said “ I’m not due yet “ . Meanwhile I can barely see and feel my coming tact’s are screwing my eyes up even more . Thankfuly I’m making an appt with a new optometrist to check my eyes and see where they are at now because everything seems blurring and it’s a scary feeling . This is the most horrible experience I have every went through and I haves been wearing glasses for 30 + years and Ill will not be back here. I honestly do not trust them to look at my eyes again. Hopefully this helps somebody else and if you do pick up glasses “HAVE THE DR CHECK YOUR SCRIPT BEFORE YOU LEAVE THE STORE” .

Use to be a great place for examination and follow ups. I had an eye exam in February 2021 and now is july 26 and still trying to get the correct contact samples in order for me to order contacts. Its ridiculous i have been calling for weeks and no one answers the phone had to call customer service and complain to get the sample and that was back July 7th. I do not recommend anyone to go in for contacts since I can't speak regarding regular glasses.

I got a pair of glasses here, but they were uncomfortable, and they refused to make me a new pair. Later, when I went to another store to get glasses, they said that the focal point of the glasses was off-center, with one pupillary distance higher and the other lower! I don't have any prejudice against this optical shop; I'm just stating the facts objectively!