Sam’s Club Optical

Disappointed. My wife and I each purchased a regular pair of glasses and a pair of prescription sunglasses. From the beginning we were a bit disappointed with the quality when delivered. They had difficulty adjusting the glasses to fit. Over the next few months one of my frames fell apart and screws on both temples needed replacement. After months of failure to adjust my wife's frames their only solution was to have us file an insurance claim. This after admitting the problem was improperly installed lenses. No repeat business from us.

Purchased 6 months of contact lenses from the Fishkill store. I received a phone call from the optical department that they had arrived and were ready to be picked up. I drove 40 minutes to get them after work. The Sam's Club Optical website for Fishkill clearly states that their optical department closes at 8:30 PM. Upon arrival, I was informed by customer service that the optical depatrment closes at 7 PM, not 8:30 as their Fishkill website stated. I called the corporate headquarters and they said that would "put in a ticket" to correct their website. When I asked for a modest discount for the time and gas that was spent, I was informed by a supervisor that nothing could be done because the purchase was not made online. He informed me that an adjustment could be made by the optical department in Fishkill. When I called the Fishkill optical department, I was informed by a manager that since their card and sign on the building stated that the department closes at 7, they would refuse to make an adjustment. Horrible customer service all the way around!

Dr. Nathanson is terrific. I had an eye exam at a very expensive eye Dr.prior to Dr. Nathanson and he came up with the exact same prescription. He gave me much more time and paid more attention to what I wanted. The price for the first Dr. didn't even include a contact Rx. that was an extra charge or I should say extra extra. I would highly recommend Dr. Nathanson

Very fresh product at a good price