Sam’s Club Optical

The one star is for the exceptional customer service. The workers deserve a 5 star for real. The people there are friendly and willing to help. However the product is 100% hot garbage. I bought all their cleaners and their wipes and fiber towels to protect my glasses. It took less than 2 hours for my lenses to be scratched. Push forward 60 days and I regret buying glasses here. Yes, I bought the extra priced warranty from a 3rd party... and was told they won't warranty them due to "personal use errors". So I'm out $400 and nobody wants to solve it.

Words can not explain how Sherri helped me! 5 star customer service is not enough. Prices were great. Sherri was very informative as well. She was knowledgeable. Sherri deserves a raise.

I'd give zero if I could. I have worn glasses for 40 years. This pair was over $500 and the len coating hazed over within a year. Clearly manufacturing defect that Sam's club would not stand behind. I will never buy glasses there again.

Joshua is an experienced professional who kindly services your individual needs. He is knowledgeable & goes out of his way to make sure you get what you came for. Sam's Club should be proud to have him! God bless you!

Kathy is the most difficult, unprofessional person I have ever dealt with! She has no idea what she is doing or what customer service means. I had to contact the lens company myself to get my scratched lenses replaced because Kathy would not take the extra step to contact the company. She said she had to send my glasses back in order to get the lens replaced even though this is my only pair of glasses. The company said that was not true and contacted Sam's. They were able to ship me new lens and told me they would be there in about a week. 1+weeks later I called. Kathy told me that they had not left the plant in Tx yet. I called again today 3+ weeks later and she told me that they have been there (since before I called the first time), seems she was to lazy to check the orders when I called the first time. I had to travel out of town over the holidays with scratched lenses for no reason. this was my first time dealing with Sam's Optical and because of Kathy I will be doing business elsewhere in the future. Not worth the aggravation UPDATE: Spoke to Shannon, the dept manager. I explained my frustration with Kathy. Shannon was very nice and understanding. She was very professional and was able to take care of exchanging out my scratched lenses. She said that she will speak with Kathy and also apologized for my bad experiences. She asked me to give Sam's Optical center another chance. If I do need to return for any reason I will make sure that I call in advance and make sure Shannon is in.