Sandia Vision Clinic

My doctor has been great, and very helpful. I'd give her 10 stars. My 2 stars is due to the front desk customer service. I called to ask how much I will expect to pay for my upcoming eye exam for contact lenses (I'm on a tight budget), I spoke to Cheyenne, and she could not give me a price. She first said around $75 (co-pay plus retinal scan), then after I mentioned that in the past I've paid over $150, she said, "be prepared with about $200". I asked who I could contact for a more accurate price breakdown, and she said "that would be us, but I am unable to tell you how much you'd be paying... our regular eye exams are usually $200..(I forgot the exact number she gave me), but it could be a different price for you". Price transparency is something that is essential in every business. I understand that you might pay a different price depending on your insurance provider, but at least offer to give the patient an educated estimate so they are prepared with enough funds to cover the service.

WAY OVERPRICED!! If you choose to get your yearly exam here, even with insurance, it will be a mandatory $50 out of pocket for you. If you get glasses here plan on spending around $400 for a single pair. The people are friendly and helpful while they screw you over though, so they got that going for them.

The staff here did a great job to help me get in and get my exam done quickly and efficiently. Evita was a huge help and I'm glad they have such great people like her working here. I would definitely recommend Sandia for anyone. Thanks to everyone else who helped me from the front, to check out who's names I can't remember

I was told that I could pay half upfront and the rest when I came to pick up my glasses that way I wouldn't have to wait another 3 weeks once it was fully paid, but no apparently they don't make your order until its all paid contrary to what I was told before. Now I have to wait another 3 weeks to finally get them and that has me considering a new eye doctor😑

I have been going to Sandia Vision since I was a kid for over 20 years. This place used to be great and they really cared about their patients and went above and beyond for them. Since their founder Dr Chinisci retired several years ago the service and practices have fallen off a cliff which is clearly seen in the reviews if sorted by most recent. To be clear the doctors and medical staff are still great. Which is the only reason for the two stars. Last year they stopped taking Medicaid which is crazy. They make billing your insurance so confusing between vision and medical insurance and they don't actually know what they are doing so they can't explain it to you. They never pick up the phone. The front desk receptionists and manager are indifferent if not down right rude and act as if you are bothering them by just existing. Their glasses department is highly incompetent. Even just copying the same prescription and add ons you had last time down to the same frames and they still get it wrong. Forget it if you have any kind of complicated issue or multiple pairs. They used to have a lab onsite and you could sometimes get your glasses fixed the same day without an appt or new glasses within a week. Now they can't keep any lab techs hired (which tells you enough on its own) so they ship them out to another lab and it takes weeks to get them back only to be wrong most of the time. If you provide your own frames you have to pay a fee and they are not held responsible if something happens to them including if they lose or break them which did happen. I will continue to go here to see Dr. Hockett for my dry eye because she is great but I will likely go elsewhere to get my glasses or contacts because with the level of incompetence and higher than average prices it's not worth the hassle. So sad to see everything Dr. Chinisci built and maintained for so many years go down the toilet so quickly.