This office could benefit from improvements in professionalism. My children had appointments today, and after the visit, we were billed $20 for the co-pay and another $20 for the prescription—totaling $80, which was somewhat burdensome. Additionally, I was informed of a $40 balance from last year, but it was unclear whether this was from a co-pay or another charge. Had it not been paid, we might not have received our prescriptions, as “Martha” indicated. From my understanding of healthcare procedures, co-pays are generally expected to be settled at the time of the visit. My concern is less about the amount and more about the perceived rudeness and the difficulties in processing the payments correctly. We arrived at 3:00 for a 3:30 appointment, ready to wait if needed, which was acceptable. However, we were not called until 5:33, and there was some confusion regarding a charge that had not been communicated to us previously. We feel it’s important to clarify these matters to ensure transparency. We have decided to discontinue dealings with this office in our community. Dr. T, I encourage you to review your staff’s procedures and consider hiring professionals who can uphold your practice’s standards. As I mentioned before, I wish you all the best. Our relationship lasted about 5-6 years until we observed a decline in professionalism and accountability, which impacted our confidence in the office.
