Simply Eyeglasses Cohens Optical

Went in because my glasses were stepped on. The ladies at the desk were wonderful. Very professional and helpful. They fixed my glasses and I couldn’t be more grateful! Thank you!!

I used to love this location and would go out of my way to come here. Unfortunately, the kind and reliable service I once received is gone. A year ago they ordered the wrong prescription for me. It required an extra trip to the store, but they were pleasant and I let it go. The real issue began this year. After my eye exam they placed a contact lens order without my permission, even though I explicitly said I did not want to order yet because I wanted to try a new brand. They later admitted to my insurance company that I had not placed an order. This caused a block on my insurance account and led to hours on the phone trying to fix a problem they created. When I called Cohen’s to ask them to cancel the unauthorized order, I was told, “We will do this because we want to make you happy,” as if it were a favor rather than correcting their own mistake. They also promised a call back that never came. I eventually resolved the insurance issue myself and purchased my contacts elsewhere for $300 less than what Cohen’s tried to charge me. Ironically, their mistakes are the only reason I discovered how overpriced they were. Update: They also sent the wrong prescription to the company I ultimately ordered from – a prescription I have never had. Because of this, I received the wrong lenses and had to spend even more time dealing with insurance, Cohen’s, the contact company, and outside doctors to fix errors that originated with them. After all of this, I cannot recommend this location to anyone.

They are so kind and friendly and the service was excellent. I will definitely come back for the new prescription.

First time coming here, Ada and Erika were a great help. Had an issue with one of the nose pads on my sunglasses and they were able to repair them and were extremely helpful!

DONT GO HERE!!! I would not recommend this place to anyone. They try to confuse you and push you in to buying expensive glasses. Even after I stated clearly what I want wanted to do, it was as if my actual needs as a customer did not exist. If I wasn't a person who looks into things the double talk I got from them would have convinced me I had no choose but to pay the extra costs. By the way the doctors exam didn't even seem like an exam. He was polite and courteous. I left there feeling like I have to go and get a real eye exam.