Tennessee Eye Care - Knoxville

“May I put you on a brief hold?” 19 minutes later my call was answered. My appointments were at 9:15. I walk out of the office anywhere between 12:15 and 12:45. This has happened three times. Why put up with this ridiculously unprofessional and ill trained office staff? Because when you finally have your time with Dr Thomas you will receive stellar care and excellent results. She thoroughly addresses all questions and concerns.

I am leaving this review from the 2nd waiting room. That's right, they make you sit in TWO waiting rooms here. Then they make you wait in another room until the doctor decides to show up. My appointment was 53 minutes ago and I STILL haven't been seen. I have had some recent eye problems and this is my 3rd time here in a month. The other visits very much matched today's, by which I mean they haven't seen me on time ONCE. They don't know what a clock is here, that's for sure. Nor does it seem to matter to anyone here that some of us have schedules to keep.

On October 23, 3025 I met with Dr Thomas to get a complete eye exam and to be fitted for contact lenses. The next day I called and left a message that I’d like to come back in for a recheck to make sure I had the contacts in the correct eye because I couldn’t see well. I also explained that I was leaving the country on Tuesday November 4 and would like to be seen before then. I left messages every day and left a total of five messages before I finally got a call back on Monday November 3. I was told that I could drive to Lenoir City to see a doctor and decided to do that. When I called the office to make the appointment, I was informed that I would have to see Dr Thomas and she was not available to be seen until the afternoon of November 4. Very disappointed in the service I received.

Let me begin with I really like both Dr. Mende in Midtown and Dr. Thomas in Knoxville. Even after the bad reviews of their office, I continued to come. Today, however, may be my last visit. I was supposed to be seen for just a recheck after using eye drops for one month. My appointment was at 9:00 am. At 10, I was called back for the preliminaries and asked to wait in another waiting room. Now, 45 minutes later, I am still waiting. I don’t think this is the doctor’s issue, but an office staff scheduling problem. Any plans I had for afterwards this morning are cancelled.

Excellent customer service, quick appointment times and the most thorough eye exam my husband has ever received! The Dr was able to really dial in his perscription and did multiple checks for the best fitting contacts. I've never seen someone so excited after an eye exam as he was! Highly recommended.