I'll start with the good. They got me in extremely last minute. I was switching job and loosing my insurance for a while and I stopped in on a Friday at about an hour before they closed. To my surprise the very friendly staff and Doctor saw me l, even as a new patient. I was extremely impressed by this. All their rooms were clean, organized and appeared well maintained. I have a really bad phobia of things in my eyes and can deal with the old puff style pressure test but the new style creeps me out and they were able to do it relatively quick with minimal discomfort or distress on my part. They have a decent selection of frames but seems a little steep on the price but that's ok as I prefer to shop and spend my money locally. Found a pair that was similar to what I had but it was larger and therefore heavier. I placed my order for them and it took about a week to come in as I got special lenses. This is where it turned south. They came in and I was given the glasses without any attempt to fit them to me. The one nice piece was very badly bent to one side and I asked if they could adjust it (I didn't want to break it being brand new). She adjusted the one and didn't touch the other which I had to manipulate to make even with the first one. When I put them on WOW. Not a good wow. I'm 40 and have had glasses since I was 10 or so. The focal point was off or something. Being new I told her it was off but it was probably just the new prescription. So I left. I didn't even make it to my vehicle and the nose piece she adjusted broke off. I turned around and went back in to tell them. Unfortunately they did not have another one of this frame in stock. They apologized and said they'd get it ordered. A week goes by and still no replacement. A second week goes by and they finally have the replacement. The new one the nose pieces are in good shape and not needing major adjustments, a few minor tweaks on my part. The new frames have the same focal issue. I tried and tried to get used to them. I seriously thought I was having a medical issue at one point when I couldn't read a price tag at the store. Headaches and blurred vision. I finally placed a zenni, online china based store, order with the new Rx and waited. In my mind I was prepared for the same focal issues and headaches but within SECONDS of putting on this internet stores order my headache went away and I can read again. I order from the online place about 4 yrs ago and had reorder the same frames but with the new prescription. I don't know what got screwed up but this has been and painful experience. TWO stars ONLY because they were friendly and very accommodating of my schedule. I don't know if their lab messed it up or they entered the wrong numbers, or the frames weren't designed for my pupil distance, or what! I would recommend them for the doctors services but absolutely NOT for the glasses.
