I can't speak highly enough about Dr. Cross at the practice. However, it's still a business. It's a business that places value on profit over assisting patients. They call me three months out from an appointment that's been scheduled since September 2025 to tell me that Dr. Cross is scaling back to one day per week and they can't get me in until November 2026! They call three months out and move my annual appointment three more months. I mentioned that my contacts would run out and I would need some assistance with that - no comment or suggestions from the person on the phone. I took the appointment and told her that I would be looking at other options. All she said was sorry and good-bye. I am sure someone else will take my place and they will not lose any money. They will lose my money and I will not hesitate to tell anyone asking to avoid the practice. I don't blame the doctors but hold the practice responsible for a lack of true customer service or empathy. I am not angry or mad. I'm sad as the days of truly caring about patients is over.
