This hospital is a disgrace. In 2018 I had my daughter here, it was Bay Area hospital then. I had such an amazing experience. The staff actually cared for the patients. Now there is no feeling of care or priority when it comes to care. My husband was in a car accident last night and he was admitted into the ER with broken neck and 3 broken vertebrae. I called the hospital and they said he was not a patient but he had been there for over 3 hours. They had his name and information. The female administrator with brown hair and black glasses was so rude and abrasive. The state of his hospital room was the definition of filth. My husbands blood and urine samples were left on the counter unattended for over 6 hours. When I brought this to the administration I was threatened. I was told I would be kicked out for disrespecting staff when in fact the staff/administration actively disrespected my husband and did not treat him like a human. He was dosed up with fentanyl and had no way to advocate for himself. They left him naked with no gown or socks. It was a minimum of 5 hours before we had any word from a real doctor. The nursing staff was nonexistent. The only nurse that showed true care and live for her patients was Blanca. She deserves to be commended. i can not imagine working in an environment that is thriving on neglect. She is absolutely amazing and it’s so wonderful to see someone truly care when no one else does. I’m not sure what’s going on in this institution but the word “disgrace” is a polite way to describe it. Something needs to change immediately. Understaffed, malpractice, lack of care, neglect etc. all of these words are the epitome of this place. If you have a choice do not trust this place with your loved ones. They deserve so much better. It took almost 14 hours for them to do an mri for my husband and his back is broken in 3 places! He could have died in his room and no one would have known for hours. Close this hospital or fix it. DO BETTER!
