Vision Clinic - Downtown

I had an excellent experience. I was not aware I had not fully completed my online paperwork, so my appointment was not actually set. They were very accommodating. They had an open slot since I showed up early and took me back right away. Everyone was professional and courteous. Dr Parker took plenty of time to answer my questions and explain my options. The front office staff walked me through the pricing and insurance adjustments so I knew exactly what the costs were. I was very pleased.

Such a great experience from start to finish! Everyone was so patient and helpful while I tried on countless pairs of glasses, and I never once felt rushed. Their customer service was outstanding. Dr. Whitlock is wonderful—she listens carefully, answers questions thoughtfully, and makes you feel completely at ease. I couldn’t be happier with my experience!

I have to rave about my experience this morning. I had a "contact emergency" in which my contact tore while I was away at a conference, resulting in it falling out of my eyeball as I was driving down I-44, coming back home. In a panic, I had scheduled with another optical center in town that evening. Much to my dismay, I was required to do the old fashioned air puff glaucoma test. Due to my anxiety and sensory issues it was a no-go and I had to leave the appointment. I then set up an appointment at the vision Clinic downtown the following morning. Upon my arrival, I let them know that I had sensory issues and that a puff test was a no-go. Keep in mind this is incredibly embarrassing for me as I am a grown woman well into my forties. To my relief they did not use the air puff test but rather a small handheld mechanism. Still I flinched a lot and they were only able to read one of my eye pressures. Again this was super embarrassing! However the technicians made me feel completely at ease and normalized the situation. Password to the eye exam, Dr Parker is extremely knowledgeable very kind and personable. Assisting the doctor was an optometric assistant named Gage. Both Dr Parker engage instantly put me at ease. Gage informed me that we were going to try the glaucoma test again. I told him about my issues and he said "Let's try it without the light" (referring to the light from the testing mechanism). I'm telling you that made all of the difference in the world! They were able to get accurate pressures from those readings! A little kindness and compassion really makes a difference. I was so happy and relieved that I wanted to cry! I just want to say that this clinic is so special. Everyone there is so kind and there were no shortage of smiles. I also really appreciate how inclusive the place is. That's really an important to me! I felt welcomed and I felt safe. Thank you for fitting me in a pair of contacts that work and feel great! And thank you for being patient with an anxious 46-year-old woman.

Dr Parker is AMAZING!!! So knowledgeable, took lots of time with me to go over my options (I’m on the cusp of bifocals, y’all - so this checkup was a serious one 🤣). She and the staff made my eye appt the highlight of my day, which is pretty remarkable! If you’ve been putting off you regular exam - book it! She’ll tell you that your optical nerve looks beautiful and make you feel like you are winning a game show when you can read the small letters!

This was my first visit, but everyone was incredibly friendly. Dr. Parker did not rush me and took time to explain a few things. It was a great experience!